Cisco 8851 - Transfering call to another Cisco 8851 - No ringtone

[venesa00]

Hello all,

I have an extension number, 12345, that appears on two 8851 devices.

Device A is connected to line owner A, while Device B is connected to line owner B. When someone calls 12345, Owner A will pick up, put the call on hold, and then transfer it to Owner B. The call comes through on the screen, but there is no ringtone.

Is this a default setting or will Owner A have to shout to Owner B to let them know that there is a call on hold? I have checked Google and could not find a clear answer. If there is a way for the ringtone to go off, could someone please advise me if this is possible and how?

Many thanks!

[M02@rt37]

Hello @venesa00 

Assume that you use CUCM as your call control platform:

--Navigate to Device > Phone.

--Search for the phone where the call forwarding is configured (Device A in your case) and click on its name to open its configuration page.

--Scroll down to the "Call Forward and Pickup Settings" section.

--Locate the "Forwarded Call Information Display" settings and select the option to "Display Original Calling Number".

--Next, locate the "Forwarded Call Information Display Timeout" setting and set it to a value greater than 0 seconds. This will ensure that the call information is displayed on the forwarded device for a period of time.

--Scroll down to the "Line [x] Settings" section (where [x] represents the line on which the extension number 12345 is configured) and click on the "Edit" button next to it.

--In the "Call Forward and Pickup Settings" section, locate the "Forwarded Call Information Display" settings and select the option to "Ring the Destination".

--Save the settings and test the call forwarding again.

With these settings enabled in CUCM, when a call is forwarded from Device A to Device B, Device B will ring and alert Owner B of the incoming call

[SteveK066]

Hello venesa00,

'Owner A will pick up, put the call on hold, and then transfer it to Owner B. The call comes through on the screen, but there is no ringtone' 

If the call is on hold - it can't be transferred. The connection would need to be re-established on Owner A's phone, then Transfer, (Owner B's extension) then Transfer. (or let Owner B answer, announce the call, then Transfer)

From the previous reply: 'Search for the phone where the call forwarding is configured'

The post is concerning Transferring, not Forwarding.