Cisco 8861 firmware update

[Sisco88]

Hi everyone, I have a Cisco 8861 that I just purchased and the company said it was a multiplatform firmware phone, but it looks like it isn't. I have a 3rd party PBX that i'm using. We have CUCM at work, so i was wondering if there was a way to update the firmware to move it over to the multiplatform firmware or not? If so, whats the easiest way to do it? Thanks!

[Jaime Valencia]

Call the vendor and discuss this with them, that either you accidentally ordered the wrong PN and you need a MPP/3PCC device, or they sent you a phone with enterprise FW when you asked for an MPP/3PCC device.

[Sisco88]

Thanks Jamie! I did reach out to them and let them know that they sent me the wrong one. I saw on, i thought Cisco's website, that you could push a firmware update to switch it over to a MPP/3PCC device. But i may have been wrong. Figured if I could do that, then i would just get our admin at work to update it for me, and i would be set to go. But if I can't do that, then I'll make sure they send me the correct one, or refund me for it.

Thanks!

[Jaime Valencia · Accepted solution]

There is a method, but there might be an associated cost for the FW migration as there is a one time use license that is required for the migration in either direction, and it's not really meant for ordering/shipping mishaps, it's meant for people who want to re-use their existing phones because they are on-prem customers looking to migrate to cloud, or viceversa.

On your scenario if it's a brand new phone and they messed up and shipped the wrong model, the course of action is for the vendor to solve this.

[Sisco88]

Ah ok. Makes sense. This one was actually off ebay. It was a used phone. I wanted an updated phone from my current one and one that had more lines so add a couple of numbers. So this was the cheapest option. But I wish I had double checked what the PID numbers meant before I trusted what the listing said. I will have them refund me and send the phone back and order a different one. Tried ordering a couple off amazon as well, but a day or so after I placed the orders, they came back and said the item was unavailable and cancelled my orders. :( Can't win for losing it seems lol. Thanks again for the quick replies!