Cisco 8941 - trust list updated failed

[iverson.justin]

How can I update ITL trust list on remote phone aka ssl vpn phone, without having them back into the office?  

[Brandon Buffin]

Have the remote user delete the current ITL file from the phone (Admin > Reset Settings > Security).

[iverson.justin]

I did that but its not pulling new ITL file.  I am getting error below.  172.27.47.40 is old tftp server and is not what is set in alternate tftp, is this tftp hardcoded somewhere else in config?  

[13:17:59, 11/12/2018] TFTP error : download ITLSEP6899CDA1DEDF.tlv fail

[13:17:59, 11/12/2018] CTL and ITL installed

[13:18:19, 11/12/2018] TFTP error : download SEP6899CDA1DEDF.cnf.xml fail

[13:18:19, 11/12/2018] can't download configuration file SEP6899CDA1DEDF.cnf.xml from 172.27.47.40

[Brandon Buffin]

Is the phone receiving TFTP via DHCP option 150 locally? Could try to factory reset the phone and reenter the alternate TFTP.

Brandon