Cisco 8961 SIP FAC in clear text

[m-laing]

Hi

I have Cisco Unified Communication Manager 8.0.x in a production environment and I am using FAC with the SIP 8961 endpoint. For outbound calls users are required to enter a FAC, when they do their code is displayed in clear text, Is there a solution to this problem?

[Rob Huffman]

Hi Marsha,

I believe this is due to a couple of Bug/Defects that do affect the 89xx series as well

CSCta93018            Bug Details

FAC is showing in clear text
Symptom: While making a call outside through PSTN or Trunk and FAC is compulsary for that Route pattern and User provided the correct FAC. It is showing in clear text. Conditions: Workaround: Further Problem Description:	Status Open             Severity 6 - enhancement Last Modified In Last Year         Product Cisco Unified IP Phones 9900 Series          Technology 1st Found-In 9.0(0)

CSCsb68946            Bug Details

SIP phone needs to replace digits with "*" in FAC
Symptom: Currently, TNP phones (tested on 7970) will not block out the digits dialed for a FAC code. Conditions: Dialing a translation pattern with "Forced Authorization Code" from the phone will result in code digits being display on the phone while typed. Workaround: None. Further Problem Description:	Status Open             Severity 6 - enhancement Last Modified In Last Year         Product Cisco Unified IP Phone 7900 Series          Technology 1st Found-In 8.0(0.8)

Cheers!

Rob

[m-laing]

Hi

Is there a fix for this bug?

[Rob Huffman]

Hahahaha Great question!

It looks like this new Firmware may have resolved this issue;

Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(1)

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_2_1/release_notes/9900_8900_921.html#wp219168

Forced Authentication Code and Client Matter Code Support

The Forced Authentication Code (FAC) and Client Matter Code (CMC) Support feature extends the FAC and CMC features to more Cisco Unified IP Phones.

•FAC controls the types of calls that certain users can place. When placing a call, a user receives a prompt to enter a valid authorization code before the call is made.

•CMC enables a user to specify that a call relates to a specific client matter. When placing a call, a user can enter a code to indicate the type of call being placed (for example, to a specific customer).

These enhancements are supported on these Cisco Unified IP Phones (SIP):

•Cisco Unified IP Phone 8961

•Cisco Unified IP Phone 9951

•Cisco Unified IP Phone 9971

Cheers!

Rob