01-24-2014 07:15 AM - edited 03-16-2019 09:25 PM
Hi everyone,
We are running CME 8.6 and we are using Cisco 9971 phones and 6921 phones.
The 6921 phones DTMF works fine internally (CUE)/externally (Calling TAC and pressing numbers)
The 9971 phones DTMF works fine intetrnally when calling CUE, but when I make a PSTN calls the 9971's DTFM is not heard by the called party.
Our PSTN provider is configured via a SIP trunk.
Here is the configuration - the phone is set to RTP-NTE and so is the Dial-Peer for the SIP trunk.
!
voice register pool 1
id mac 5897.1ECC.B19D
type 9971
number 1 dn 1
dtmf-relay rtp-nte
username TEST password 12345
description TEST
codec g711ulaw
no vad
camera
video
!
!
dial-peer voice 4 voip
corlist outgoing call-domestic
description ** Long Distance Dial **
translation-profile incoming DID
destination-pattern 1[2-9]..[2-9]......
session protocol sipv2
session target ipv4:172.16.20.1
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
!
dial-peer voice 6000 voip
description Cisco Unity Express Voice Pilot Number
translation-profile incoming MWI_Call
translation-profile outgoing MWI_Call
destination-pattern 6000
session protocol sipv2
session target ipv4:192.168.20.3
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
Any ideas what could prevent DTMF from making it across?
01-27-2014 07:32 AM
Hi,
Can you please share "debug ccsip message" when you call from 9971 to outside PSTN.
Thanks
Manish
02-04-2014 07:09 AM
Here you go, I called TAC and was pressing 1, 2 and 7
Log Buffer (10000 bytes):
0 IN IP4 192.168.20.22
s=SIP Call
t=0 0
m=audio 22292 RTP/AVP 0 8 18 102 9 116 124 101
c=IN IP4 192.168.20.22
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:102 L16/16000
a=rtpmap:9 G722/8000
a=rtpmap:116 iLBC/8000
a=fmtp:116 mode=20
a=rtpmap:124 ISAC/16000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
m=video 27888 RTP/AVP 97
c=IN IP4 192.168.20.22
b=TIAS:1000000
a=rtpmap:97 H264/90000
a=fmtp:97 profile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1
a=imageattr:* recv [x=640,y=480,q=0.50]
a=recvonly
001747: Feb 4 09:52:11.233: //51761/C2EF739B9C60/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.20.22:5060;branch=z9hG4bK3a1aa567
From: "Test User" <1010>;tag=58971eccacaf04595c79af5c-1e7362fc1010>
To: <18005532447>18005532447>
Date: Tue, 04 Feb 2014 14:52:11 GMT
Call-ID: 58971ecc-acaf008e-2dce3249-2e541be6@192.168.20.22
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0
001748: Feb 4 09:52:11.233: //51763/C2EF739B9C60/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:18005532447@172.16.20.1:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.20.2:5060;branch=z9hG4bK601E1650
Remote-Party-ID: "Test User" <1010>;party=calling;screen=yes;privacy=off1010>
From: "Test User" <1010>;tag=B70103A8-E361010>
To: <18005532447>18005532447>
Date: Tue, 04 Feb 2014 14:52:11 GMT
Call-ID: C2F0ABEB-8CE211E3-9C668A32-FDE97735@172.16.20.2
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 3270472603-2363625955-2623572530-4259936053
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1391525531
Contact: <1010>1010>
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 69
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 391
v=0
o=CiscoSystemsSIP-GW-UserAgent 1055 7303 IN IP4 172.16.20.2
s=SIP Call
c=IN IP4 172.16.20.2
t=0 0
m=audio 32446 RTP/AVP 0 101
c=IN IP4 172.16.20.2
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
m=video 27296 RTP/AVP 119
c=IN IP4 172.16.20.2
b=TIAS:1000000
a=rtpmap:119 H264/90000
a=fmtp:119 profile-level-id=42801E;packetization-mode=0
001749: Feb 4 09:52:11.237: //51763/C2EF739B9C60/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 172.16.20.2:5060;branch=z9hG4bK601E1650
From: "Test User" <1010>;tag=B70103A8-E361010>
To: <18005532447>18005532447>
Call-ID: C2F0ABEB-8CE211E3-9C668A32-FDE97735@172.16.20.2
CSeq: 101 INVITE
Content-Length: 0
001750: Feb 4 09:52:14.001: //51763/C2EF739B9C60/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 172.16.20.2:5060;branch=z9hG4bK601E1650
From: "Test User" <1010>;tag=B70103A8-E361010>
To: <18005532447>;tag=eEg83Ta2Oc3qZVtXn4B0B3AD022b8a0a18005532447>
Call-ID: C2F0ABEB-8CE211E3-9C668A32-FDE97735@172.16.20.2
CSeq: 101 INVITE
Contact: <18005532447>18005532447>
Content-Type: application/sdp
Content-Length: 360
v=0
o=Sonus_UAC 1779261955 1261972604 IN IP4 172.16.20.1
s=SIP Media Capabilities
c=IN IP4 172.16.20.1
t=0 0
m=audio 18632 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=sendrecv
a=maxptime:20
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
m=video 0 RTP/AVP 119 101
a=rtpmap:119 H264/90000
a=sendrecv
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
001751: Feb 4 09:52:14.005: //51761/C2EF739B9C60/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 192.168.20.22:5060;branch=z9hG4bK3a1aa567
From: "Test User" <1010>;tag=58971eccacaf04595c79af5c-1e7362fc1010>
To: <18005532447>;tag=B7010E80-85818005532447>
Date: Tue, 04 Feb 2014 14:52:11 GMT
Call-ID: 58971ecc-acaf008e-2dce3249-2e541be6@192.168.20.22
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Remote-Party-ID: <18005532447>;party=called;screen=yes;privacy=off18005532447>
Contact: <18005532447>18005532447>
Server: Cisco-SIPGateway/IOS-12.x
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 292
v=0
o=CiscoSystemsSIP-GW-UserAgent 4127 3335 IN IP4 192.168.20.2
s=SIP Call
c=IN IP4 192.168.20.2
t=0 0
m=audio 18118 RTP/AVP 0 101
c=IN IP4 192.168.20.2
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
m=video 0 RTP/AVP 97
c=IN IP4 192.168.20.2
001752: Feb 4 09:52:14.093: //51763/C2EF739B9C60/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.16.20.2:5060;branch=z9hG4bK601E1650
From: "Test User" <1010>;tag=B70103A8-E361010>
To: <18005532447>;tag=eEg83Ta2Oc3qZVtXn4B0B3AD022b8a0a18005532447>
Call-ID: C2F0ABEB-8CE211E3-9C668A32-FDE97735@172.16.20.2
CSeq: 101 INVITE
Contact: <18005532447>18005532447>
Content-Type: application/sdp
Content-Length: 360
v=0
o=Sonus_UAC 1779261955 1261972604 IN IP4 172.16.20.1
s=SIP Media Capabilities
c=IN IP4 172.16.20.1
t=0 0
m=audio 18632 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=sendrecv
a=maxptime:20
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
m=video 0 RTP/AVP 119 101
a=rtpmap:119 H264/90000
a=sendrecv
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
001753: Feb 4 09:52:14.093: //51763/C2EF739B9C60/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:18005532447@172.16.20.1:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.20.2:5060;branch=z9hG4bK601F2326
From: "Test User" <1010>;tag=B70103A8-E361010>
To: <18005532447>;tag=eEg83Ta2Oc3qZVtXn4B0B3AD022b8a0a18005532447>
Date: Tue, 04 Feb 2014 14:52:11 GMT
Call-ID: C2F0ABEB-8CE211E3-9C668A32-FDE97735@172.16.20.2
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0
001754: Feb 4 09:52:14.097: //51761/C2EF739B9C60/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.20.22:5060;branch=z9hG4bK3a1aa567
From: "Test User" <1010>;tag=58971eccacaf04595c79af5c-1e7362fc1010>
To: <18005532447>;tag=B7010E80-85818005532447>
Date: Tue, 04 Feb 2014 14:52:11 GMT
Call-ID: 58971ecc-acaf008e-2dce3249-2e541be6@192.168.20.22
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Remote-Party-ID: <18005532447>;party=called;screen=no;privacy=off18005532447>
Contact: <18005532447>18005532447>
Supported: replaces
Server: Cisco-SIPGateway/IOS-12.x
Supported: timer
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 292
v=0
o=CiscoSystemsSIP-GW-UserAgent 4127 3335 IN IP4 192.168.20.2
s=SIP Call
c=IN IP4 192.168.20.2
t=0 0
m=audio 18118 RTP/AVP 0 101
c=IN IP4 192.168.20.2
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
m=video 0 RTP/AVP 97
c=IN IP4 192.168.20.2
001755: Feb 4 09:52:14.113: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:18005532447@192.168.20.2:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.20.22:5060;branch=z9hG4bK10faeae3
From: "Test User" <1010>;tag=58971eccacaf04595c79af5c-1e7362fc1010>
To: <18005532447>;tag=B7010E80-85818005532447>
Call-ID: 58971ecc-acaf008e-2dce3249-2e541be6@192.168.20.22
Max-Forwards: 70
Date: Tue, 04 Feb 2014 14:52:09 GMT
CSeq: 101 ACK
User-Agent: Cisco-CP9971/9.3.4
Remote-Party-ID: "Test User" <1010>;party=calling;id-type=subscriber;privacy=off;screen=yes1010>
Content-Length: 0
001756: Feb 4 09:52:34.729: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
BYE sip:18005532447@192.168.20.2:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.20.22:5060;branch=z9hG4bK71454614
From: "Test User" <1010>;tag=58971eccacaf04595c79af5c-1e7362fc1010>
To: <18005532447>;tag=B7010E80-85818005532447>
Call-ID: 58971ecc-acaf008e-2dce3249-2e541be6@192.168.20.22
Max-Forwards: 70
Date: Tue, 04 Feb 2014 14:52:29 GMT
CSeq: 102 BYE
User-Agent: Cisco-CP9971/9.3.4
Content-Length: 0
001757: Feb 4 09:52:34.733: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.20.22:5060;branch=z9hG4bK71454614
From: "Test User" <1010>;tag=58971eccacaf04595c79af5c-1e7362fc1010>
To: <18005532447>;tag=B7010E80-85818005532447>
Date: Tue, 04 Feb 2014 14:52:34 GMT
Call-ID: 58971ecc-acaf008e-2dce3249-2e541be6@192.168.20.22
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 BYE
Reason: Q.850;cause=16
P-RTP-Stat: PS=1036,OS=165760,PR=1070,OR=165272,PL=0,JI=0,LA=0,DU=20
Content-Length: 0
001758: Feb 4 09:52:34.733: //51763/C2EF739B9C60/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:18005532447@172.16.20.1:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.20.2:5060;branch=z9hG4bK602010BE
From: "Test User" <1010>;tag=B70103A8-E361010>
To: <18005532447>;tag=eEg83Ta2Oc3qZVtXn4B0B3AD022b8a0a18005532447>
Date: Tue, 04 Feb 2014 14:52:11 GMT
Call-ID: C2F0ABEB-8CE211E3-9C668A32-FDE97735@172.16.20.2
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1391525554
CSeq: 102 BYE
Reason: Q.850;cause=16
P-RTP-Stat: PS=1070,OS=165272,PR=1036,OR=165760,PL=0,JI=0,LA=0,DU=20
Content-Length: 0
001759: Feb 4 09:52:34.749: //51763/C2EF739B9C60/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.16.20.2:5060;branch=z9hG4bK602010BE
From: "Test User" <1010>;tag=B70103A8-E361010>
To: <18005532447>;tag=eEg83Ta2Oc3qZVtXn4B0B3AD022b8a0a18005532447>
Call-ID: C2F0ABEB-8CE211E3-9C668A32-FDE97735@172.16.20.2
CSeq: 102 BYE
Content-Length: 0
02-04-2014 08:08 AM
Your provider is sending correct dtmf and there is no mismatch. Can you test few changes
1. Disable video mode from phone then test a call and check dtmf status.
2.check by applying other dtmf method like sip notify.
3.if that does not work then it most look like issue with the phone firmware. Which sip firmware are you using?
Sent from Cisco Technical Support iPhone App
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