01-03-2024 03:56 AM - edited 01-03-2024 05:06 AM
Hope someone can help.
We have followed the setup instructions for the ATA192, we can make outbound calls with no issues. We can receive 1 call, but cannot receive another call for around 10-15 minutes. The line goes straight to voicemail, the line status on the ATA GUI page is showing the line is not active. It just seems it is not sending the disconnect message on incoming calls telling RingCentral the incoming call is complete. We can make an outbound call and receive a call afterwards, which is the strange issue.
I've also found these errors in the logs, I believe it has something to do with the BYE message:
ATA192-MPP local1.err vsock: RTP_LIB: librtp_wait_for_rtcpbyemsg():548: librtp_wait_for_rtcpbyemsg Failed to recv RTCP BYE from CSS and time out happened
Solved! Go to Solution.
01-04-2024 10:59 AM - edited 01-04-2024 11:00 AM
I figured out the issue. It has to do something with RingCentral's call waiting option. I have it turned off on their portal and the option deselected in the ATA. I turned it back on in their portal and now calls are able to go through back to back.
I don't know why this is causing much of a hiccup in the system, I may have to call them about it.
01-03-2024 05:07 AM
Hi,
Are you using the ATA with MPP software or CUCM registered?
Please let me know
Regards
Carlo
01-03-2024 05:14 AM
Not using either. Just have analog phones connected to the ATA.
01-03-2024 05:16 AM
In some way , you need to connect it to a call control system such as CUCM or Sip Proxy.
How did you configured it?
Regards
Carlo
01-03-2024 05:20 AM
I currently use RingCentral. They gave me SIP credentials to enter in. It shows it is connected on their end, making calls is no problem. It is connected to their SIP proxy with the details they've provided me.
01-03-2024 05:45 AM
So the answer is, you are using a 3PCC or MPP firmware.
Please change SIP Transport to UDP and retry.
Thanks
Regards
Carlo
01-04-2024 08:55 AM
Changing to UDP gives registration failures. They require TCP or TLS.
01-04-2024 09:33 AM
Ok .
Can you send me some screenshot of your config?
Thanks
Regards
Carlo
01-04-2024 10:59 AM - edited 01-04-2024 11:00 AM
I figured out the issue. It has to do something with RingCentral's call waiting option. I have it turned off on their portal and the option deselected in the ATA. I turned it back on in their portal and now calls are able to go through back to back.
I don't know why this is causing much of a hiccup in the system, I may have to call them about it.
01-05-2024 06:34 AM
Thank you for providing your solution here! It helps folks later on who search for similar issues.
Maren
01-04-2024 11:38 AM
Hi,
Glad to know you solved your issue.
Please keep updated this post with further details once you have .
Regards
Carlo
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide