Cisco BACD on CME (transfer call to hunt-group) if you do not chose in the voice menu

[A9191057992]

Hi all.

Could ypu please help me with configuration BACD.

I have voice menu with 2 parametrs/

1) Dial by extension

2) Transfer to other number (Fax)

3)Transfer to hunt-group

Bellow my example

application
service 5090 flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param call-retry-timer 5
param max-time-call-retry 30
param voice-mail 4702
param service-name 5090Queue
paramspace english language en
param number-of-hunt-grps 2
param handoff-string 5090
param dial-by-extension-option 1
paramspace english location flash:
param max-time-vm-retry 3
param aa-pilot 4725
param welcome-prompt flash:en_bacd_welcome.au
!
service 5090Queue flash:app-b-acd-2.1.2.2.tcl
param number-of-hunt-grps 2
param aa-hunt2 4730
param aa-hunt3 4702

And I have a question

Which parametr should i added to enable automatic call forwarding to a hunt group if the caller did not make a choice in the voice menu?

Thanks for help.

[Mohammed al Baqari]

You can point the voicemail to hunt-pilot. If no one select any option it goes to hunt-pilot then.

[Carlo Poggiarelli]

Hi,

+5 to my buddy Mohammed!

You can send the call to an operator or to an extension you want by using menu-timeout option which specifies the number of times that the main menu loops before sending the call to an operator.

To define the "operator" number, you need to configure an aa-hunt X  in your aa-hunt list where X should be the higher number in the list.

This because the BACD assumes the highest aa-hunt the destination where to send a call when uses choose 0 option.

HTH

Regards

Carlo