Cisco Call Manager 8.6.20000-2 After publisher restart all services down

[rsanchezuw]

Hi all,

after restart the publisher all services are down.

admin:show version active
Active Master Version: 8.6.2.20000-2
Active Version Installed Software Options:
cm-locale-es_ES-8.6.2.1000-1.cop

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STOPPED] Service Not Started
Service Manager [Not Running]
Warning: Service Manager need to be running for all Call Processing Applications

admin:utils service start Service Manager

Starting Service Manager...

admin:utils service start Cluster Manager
Service Stopped
Cluster Manager [STOPPED]
admin:

Please, I need your help!!

Regards,

Roberto.

[Manish Gogna]

Most likely the file system is corrupted, you can download the recovery iso from cisco.com for version 8.6.2 and correct the file system errors using the same.

Manish

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[rsanchezuw]

Hi Manish and thank for your fast reply.

Could you say me how can i do that? Do you know a how-to?

Regards,

[Manish Gogna]

Hi,

Plz check this

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118948-technote-cucm-00.html

Manish

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[Manish Gogna]

The process remains same for MCS servers, you just need to download the recovery iso, burn it on a dvd and boot the server using that dvd and follow instructions as per above doc.

Manish

[rsanchezuw]

I will  try. I'll send you the results.
Thanks a lot.

Regards,

Roberto

[rsanchezuw]

Hi Manish,

i apologize for the delay.

After opening a TAC to cisco a problem was located in slot of the server where it was connected one of the memory modules.

After changing the server card problem was solved.

Regards,

Roberto S.