Cisco Call Manager Not Booting

[Arun Sai]

Hello all,

I have a Cisco Unified CM 6.1.2 running on CISCO MCS7800. Now it is not booting up. Unable to get login page.

I am getting error as shown in the snapshot.

Can somebody guide on what to do for recovery.

Regards

Arun Sai

[Aaron Harrison]

Was your server configured for DHCP? That is unusual.

If you connect a laptop to the switch port that the server is connected to, does the laptop get valid IP address and network connectivity?

Aaron

[Arun Sai]

No it was having static IP.

Now it is not even detecting the hard disk.

[Aaron Harrison]

Sounds like it's dying - do you have support for the hardware?

Do you have a DRF backup?

[Arun Sai]

No Backup. Can we do a fresh install of CUCM on the hard drive.

What is the procedure for that ? I have an MCS 7800.

[Aaron Harrison]

Install is easy if you know what you are doing - I.e. you have experience with CUCM.

If you do not, then it's more difficult as you will need to design/deploy a dial plan, as well as all user, hunt, and other configurations from scratch based on your site knowledge.

I'd suggest you find a good Cisco UC engineer, and someone on site that knows your deployment.

Do you have Subscriber servers that are still active?