Hi Phillip,
I would suggest Cisco Service Monitor.
Cisco Unified Service Monitor offers an affordable, reliable way to continuously monitor active calls supported by the Cisco Unified Communications System. Cisco Unified Service Monitor also provides near real-time notification when the voice quality of a call fails to meet a user-defined quality threshold.
Key Features
- Flexible and comprehensive voice-quality measurements through a combination of Cisco Voice Transmission Quality (VTQ) metrics from Cisco IP phones, Cisco 1040 sensors, and Network Analysis Module version 4.0 and above
- Ability to pinpoint the network segment causing call-quality degradation
- Top N reports and enhanced data filters for call-quality analysis
- Advanced quality thresholds
- Near real-time Simple Network Management Protocol (SNMP) alerts on quality threshold violations
- Integrates with Cisco Unified Operations Manager to display call-quality violations on Service Quality Alerts display
- Integrates with Cisco Service Statistics Manager for long-term trend and capacity planning reports
By automating the continuous monitoring and alerting of voice quality in your Cisco Unified Communications environment, Cisco Unified Service Monitor can help you increase subscriber satisfaction
http://www.cisco.com/en/US/products/ps6536/index.html
http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps6536/qa_c67-602440.html
Hope this helps, Please vote if so.
Regards,
Justin
