04-20-2013 06:20 AM - edited 03-16-2019 04:55 PM
The CDR Load is in Disable Loading. I am not able to change it into default settings or to Loading 24*7.
It will show like your request is processing then the server is not responding.
The callmanager version is 6.1
All the 4 values of MIN_DATE.CDR_MIN_DATE and rest 2 are matching and is avaliable in CLI mode.
Dont know how to proceed.
Please someone help me.
Solved! Go to Solution.
04-20-2013 06:42 AM
Hi Pai,
Di d u try restarting CAR scheduler service.
Please do the following procedure for error u are getting;
When an attempt is made to access CDR Search and CDR report from CDR Analysis and Reporting (CAR) on Cisco Unified Communications Manager (CallManager) 5.X, this error message appears: Error Code 10021 There is no matching records.
Similarly, when an attempt is made to collect data, CAR is not able to collect data and this error message appears: 30023: Data is not available for the date range selected.
Complete the steps mentioned in the Solution for the Error Code 10012.
If these solutions do not solve the issue, contact the Cisco Technical Assistance Center (TAC).
Complete these steps:
Reset the MAX_CDR_NUMBER to a default of two million. Run this query from CLI:
admin: run sql update car:tbl_system_preferences set param_value='2000000' where param_name='MAX_CDR_NUMBER'.
regds,
aman
04-20-2013 06:42 AM
Hi Pai,
Di d u try restarting CAR scheduler service.
Please do the following procedure for error u are getting;
When an attempt is made to access CDR Search and CDR report from CDR Analysis and Reporting (CAR) on Cisco Unified Communications Manager (CallManager) 5.X, this error message appears: Error Code 10021 There is no matching records.
Similarly, when an attempt is made to collect data, CAR is not able to collect data and this error message appears: 30023: Data is not available for the date range selected.
Complete the steps mentioned in the Solution for the Error Code 10012.
If these solutions do not solve the issue, contact the Cisco Technical Assistance Center (TAC).
Complete these steps:
Reset the MAX_CDR_NUMBER to a default of two million. Run this query from CLI:
admin: run sql update car:tbl_system_preferences set param_value='2000000' where param_name='MAX_CDR_NUMBER'.
regds,
aman
04-20-2013 07:08 AM
Thank you fro your quick reply.
Only one one callmanager server is there.
We have tried it i have attached the screenshot , when i made the Continuous Loading 27/7 and click update then the server is not responding.
i have made it to that and updated it. surprising now the Disable Loader is checkmark automatically, we are not able to change it and update.
Kindly let me know the next action plan.
04-21-2013 01:26 AM
Hello anybody can help me. One month CDR is missing can anyone help me
04-21-2013 02:16 AM
Hi Pai,
Is your first problem resolved?
Secondly, do u get any error message/warning while taking CDRs?
regds,
aman
04-21-2013 06:18 AM
no both are not resolved Aman.
Now i cannot change CDR load settings as well as 10021 error.
Event LLogs i can unscusseful tasks from march 16th onwards.
04-21-2013 06:26 AM
Hi Pai,
What I suggest u Open the TAC case with cisco to resolve both the issues since main problem of DISABLE CDR LOADER/Loading 24/7 needs to be resolved first because it almost hangs.
regds,
aman
04-21-2013 07:04 AM
ok i will do it
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