Cisco Desktop Agent on Windows 2008 r2

[bagnolini]

Do you know if the Cisco Desktop Agent (7.0(2) build 7.0.2.12) is compatible with Windows Server 2008 r2 64 bit?

Furthermore can I use the agent on Citrix?

Thanks

[Graham Old]

The Integrating CAD with Thin Client and Virtual Desktop Environments guide is here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_0/design/guide/CAD-thin-client.pdf

It looks like 7.0(2) is only supported on Citrix 4.0

It also says: CAD applications cannot be installed in a Windows Server 2008 R2 thin client environment.

Solution: Launch the CAD Windows installer file in compatibility mode. Perform the following steps to change the compatibility settings for the CAD desktop client MSI file (see page 19 in the guide)

Graham