Cisco IP Communicator error

[Bhavani Sankar]

Hi,

I am facing an issue with CIPC in Windows 7. It gets installed, but when try to connect it , I get an error termsrv.dll when the softphone tries to load. Kindly suggest me if anyone have the BreakFix for this.

Thanks in Advance.

Regards

Sankar.

[Gajanan Pande]

Sankar,

Are you installing a supported CIPC version on Windows 7 ? To know the supported CIPC version, please refer http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps556_Products_Bulletin.html

GP.

[Bhavani Sankar]

Hi Pande,

Yes. I have installed 8.6.1 which is working in other systems.

Regards

Sankar.

[Bobby Villegas]

Bhavani,

I just had that issue last week on a Windows 7 laptop. I had to disable the firewall software on my business laptop and re-installed the software again. After I rebooted the laptop the IP Communicator worked.