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Cisco IP phone 3905 not making calls with CME 10.5(ISR4321)

Kyaw Kyaw San
Level 1
Level 1

Dear all,

 

I am using Cisco IP phone 3905 with CME 10.5.Unable to dial the 3905 phone in microphone pickup condition.After pressing 5 digit it stop and stick.But in hand-free condition it is ok.How to solve that issue.

I can able to make call with thirdparty phone normally.

2 Accepted Solutions

Accepted Solutions

Can you make the following changes and then test ?

voice register pool X
no digit collect kpml
dtmf-relay rtp-nte

voice register global
no create profile
create profile

Reset the phone being used for testing.

View solution in original post

Yes please. I see this marked as solution. Is the issue resolved or are we still pending testing ?

 

 

View solution in original post

11 Replies 11

R0g22
Cisco Employee
Cisco Employee
When you say microphone pickup condition, are you using a headset or the phone handset ? And what do you mean by hands-free ? Speakerphone mode ?

Dear Nipun Singh Raghav,

Yes your right!

Pickup condition mean call with phone handset and Hand free mean speaker phone mode.

Do you dial the number in speaker phone mode before going off-hook ?

Dear Nipun Singh Raghav ,

Actually when I make call with 3905 IP phone,I pickup the phone-handset and press the number key.After I press about five keys before all phone number finish,the phone automatically sticky 

For example: When I press 09912345678,the phone is stick at 9909 and unable to make call in handset mode and speaker phone mode.But It is enable to dial when I press all number key and open the speaker phone mode or pick the handset.For that number is matching with the following dial-peer voice 2 pots.

 

dial-peer voice 2 pots
 trunkgroup PSTN
 corlist outgoing callMOBILE
 description 09_Mobile
 destination-pattern 909T
 prefix 09

Can you show me the voice register pool for this phone ? Is there only a single 3905 IP Phone ?

Dear Nipun Singh Raghav,

 

Yes sure,please kindly check!

!
voice service voip
 allow-connections sip to sip
 no supplementary-service sip refer
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 sip
  bind control source-interface GigabitEthernet0/0/0
  registrar server expires max 600 min 300
!
!
!
!
!
voice register global
 mode cme
 source-address 10.113.16.226 port 5060
 max-dn 30
 max-pool 30
 load 7960-7940 P0S3-08-6-00.loads
 load 3905 CP3905.9-4-1SR2-2.loads
 authenticate register
 timezone 41
 tftp-path flash:
 create profile sync 0001625466713364
 auto-register
 !
!
voice register dn  1
 number 2000
 name Reception
 label Reception
!

!
voice register pool  1
 id mac 247E.12BE.D61F
 type 3905
 number 1 dn 1
 dtmf-relay sip-notify
 username 2000 password cisco
 description LEVEL-1
 codec g711ulaw

!

!## for international call##International call start with 00##
dial-peer voice 10 pots
 trunkgroup PSTN
 corlist outgoing callINTERNATIONAL
 description 00_International
 destination-pattern 900T
 forward-digits 0
 prefix 00
!

!## for mobile call##All mobile start with 09##
dial-peer voice 2 pots
 trunkgroup PSTN
 corlist outgoing callMOBILE
 description 09_Mobile
 destination-pattern 909T
 prefix 09
!

 

Also, if you are dialing 9909 number, that dial-peer should not be used. Attach your complete CME config in a text file.



Dear Nipun Singh Raghav,

Plaese kindly check the complete script as attached file.

Can you make the following changes and then test ?

voice register pool X
no digit collect kpml
dtmf-relay rtp-nte

voice register global
no create profile
create profile

Reset the phone being used for testing.

Dear Nipun Singh Raghav,

 

Do I need to add this script to my config. and testing again ?You mean like that?

 

voice register pool X(dn 1-28)#Do you mean that#
no digit collect kpml
dtmf-relay rtp-nte

voice register global
no create profile
create profile

Yes please. I see this marked as solution. Is the issue resolved or are we still pending testing ?