cisco ip phone 7961 series

[IlhamSyafrudin]

when I turn on ip phone, ip phone display on the screen just stopped in the process of upgrading is not up to the view menu .... I've tried pressing some buttons but not responding.
what should i do ....?

[Aman Soi · Accepted solution]

Hi, what is CUCM version and what is the firmware u are using for upgradation? Did u try doing factory reset ? reds, aman

[IlhamSyafrudin]

yes.but I can not get to the network configuration settings menu ...
because the key buttons do not work, how do I get into the menu ip phone

[Aman Soi]

Hi,

Do a factory reset.You should have DHCP enabled in network before u do this.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/15254-7960-default.html

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7962g_7961g_7961g-ge_7942g_7941g_7941g-ge/8_0/english/administration/guide/62adm80/62614241trb.html#wp1031705

Is this the only phone which is not working and what is the firmware of working phone?

regds,

aman

[IlhamSyafrudin]

I just wanted to try to get into the menu, for setting ip, but not responding, because the screen only appears upgrading posts ..... I've been pressing 123456789 * 0 # .tetap just not responding telephone device, keep the screen only shows "UPGRADING "

[Aman Soi]

try to remove IP phone from network and then,check.

regds,

aman

[IlhamSyafrudin]

how to update the firmware....

[IlhamSyafrudin]

thanks for help.But my phone still can not be used, I still have not been able to enter the menu for setting me show cafture IP.berikut IP Phone screen display ..

The phone is still in a state of the power cable plugged in...

how do I can go into the settings menu for the IP phone device

[Aman Soi]

Hi ,

It seems that phone could be faulty.If under coverage,raise RMA.

was this phone working earlier or replacement from cisco?

what is the firmware of any working phone for this model?

regds,

aman

[IlhamSyafrudin]

yes.untuk firmware work for this model

replacement of cisco, previously also the same case with models like ini.display only appear upgrading....

[Aman Soi]

Hi,

suppose u have call manager versin 5 or above

you can refer the attachment for upgrading firmware for one phone.after u upload the firmware in Call manager server, u need to restart tftp service.

Before uploading firmware in call manager server, take snapshot of device-device settings---firmware defaults for 7961

after u uplaod, just check in device --device settings -firmware defaults for 7961 .If new firmware is showing there, just change it to old one and save.

Now, refer the doc .In Call manager, under Device--Phone---phone load name , copy the new firmware uplaoded and save /restart it.

you can use the link for downloading firmware[zip file] [SIP/SCCP depends]

https://software.cisco.com/download/release.html?mdfid=279251499&softwareid=282074289&os=&release=9.4(2)&relind=AVAILABLE&rellifecycle=&reltype=latest&i=!pp

downlaod 8.3(3) and then, upgrade to 9.x

regds,

aman