cisco ip phone 7962G with cisco callmanager ver 6.0.1.2000-4

[Mohamed Ahmed Hamed]

Dear all

i have cisco callmanager ver 6.0.1.2000-4 which dosen't support cisco ip phone 7962G in its phone adding list so how could i add it as sip third party ?

so can anyone help me with that please.

Thank You.

Best Regards.

Mohammad Hamed

Network system Engineer

Mob: +2- 0108745878

Email : eng.m.hamed@hotmail.com

[Jaime Valencia]

Have you already tried installing the latest devpack for you release??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Gordon Ross]

According to

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps8536/product_data_sheet0900aecd8069bd41.html it is supported on 6.0.1, so you may just need a devicepack.

GTG

[Rob Huffman]

Hi Mohamed,

Java is most correct here (+5 Java-Man! )

If you install cmterm-devicepack6.0.1.3129-1.cop.sgn you will add the

ability to configure/add the 7962 IP phone.

Cisco Unified CallManager Device Package 6.0.1 (3129-1)

http://www.cisco.com/web/software/282074299/31138/cmterm-devicepack-6_0_1_3129-1_readme.html

Cheers!

Rob

Please remember to tag your threads and help support "Teachers without Borders"

https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity

PS: +5 to Gordon as well! Happy Holidays to you

[Mohamed Ahmed Hamed]

Hi Rob,

thanks for your reply

i have download this file

cmterm-devicepack6.0.1.3129-1.cop.sgn and tried to install it at the callmanager and after the the callmanager download the file i got the following  attatched error at the download status of callmanager

so could this because this file i.e could try anather file ?

look attatch below

thanks

[Rob Huffman]

Hi Mohamed,

Did you run the file through an MD5 checker after downloading to ensure

it matches this MD5 hash

95:5f:2f:92:57:1e:8a:9e:8b:b2:9d:fc:50:6f:61:6b

I would try downloading it again and checking the hash before proceeding

Cheers!

Rob

[Mohamed Ahmed Hamed]

Hi Rob,

yes i have checked the file after downloading using MD5 tool and it mathes this hash correctly

thanks

[Rob Huffman]

Hi Mohamed,

Just curious, are using a DVD or SFTP? Usually the directory

location is a forward slash "/" not a backward slash "\" as shown

in the screenshot you linked earlier.

Cheers!

Rob

[Mohamed Ahmed Hamed]

Hi Rob,

i am using SFTP remote and finally it works but i tried anather version of devicepack

cmterm-devicepack6.0.1.3129-1.cop.sgn

now i could add register my 7962 phone.

i would like to thank you for your great support

and thank you all.

Best Regards.

Mohammad Hamed

Network system Engineer

Mob: +2- 0108745878

Email : eng.m.hamed@hotmail.com