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Cisco IP Phone 8845 - Local Directory and Call History not showing

jorge_702
Level 1
Level 1

Cisco 3925 - Cisco Unified Comminications Manager Express

Software Version 15.4(3)M3 / CME 10.5

We have some new phones CP 8845 - loaded phone firmware sip8845_65.10-3-2-16.loads

Able to make calls, Receive Calls, Video , Voicemail, etc

When tryng to see Local Directory, contacts is blank.

When trying to see call history, history is blank. 

We have 7841/8961 phones and call history shows. Does not work on 8845

I'm i missing something else?

Any comment would be helpful. Thanks

3 Replies 3

Hello

Please check IP phones are in proper vlan ,with tftp server as CME

Suresh Hudda
VIP Alumni
VIP Alumni

Try to upgrade/degrade firmware on one 8845 phone and check.

I've seen such issues which were related to fw.

Suresh

kenneth-cheung
Level 1
Level 1

I have same issue too,

About CP7841, now have recents tab when loaded firmware sip78xx.10-3-1-12 ,

I upgraded the CP8845 firmware to sip8845_65.11-0-1-11, but no call history shows,no missing call. 

Any comments about the firmware to upgrade?

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