Cisco IP Phone 8861 3PCC not opening Voicemail

[faisaljamilkhan]

Guys,

I have bought a Cisco IP phone 8861 3PCC and i am unable to configure it with voicemail however I have given the voicemail number and voicemail server but when I press the voicemail button on the phone or type voicemail number it goes to call pickup.

I need help in this matter.

[bijpraka]

Please capture a PRT from the phone and send it over to me. We can take a look. You can send it over privately.

Phone Web UI - http://[IP_ADDRESS]/admin/advanced

Info -> Debug Info -> Generate PRT

Thanks.

[luis_cordova]

Hi @faisaljamilkhan,

Just to discard, have you followed the steps indicated in this guide?

https://www.cisco.com/c/en/us/support/docs/smb/collaboration-endpoints/cisco-ip-phone-8800-series/smb5695-set-up-voicemail-on-a-cisco-ip-phone-8800-series-multiplatfo.html

Regards

[faisaljamilkhan]

yes followed this guide already but it not works.

[bijpraka]

I see that you are using a very old firmware (11-0-0MPP-7) on your phone. I would suggest you to upgrade the phone to the latest firmware available in cisco.com i.e. 11.2.1MPP.630 and then retry. If you still see the issue send me a PRT again. (Please send the original PRT without unpacking it)

Thanks.