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Cisco IP Phone 8861 3PCC not opening Voicemail

faisaljamilkhan
Level 1
Level 1

Guys,

 

I have bought a Cisco IP phone 8861 3PCC and i am unable to configure it with voicemail however I have given the voicemail number and voicemail server but when I press the voicemail button on the phone or type voicemail number it goes to call pickup.

I need help in this matter.

4 Replies 4

bijpraka
Cisco Employee
Cisco Employee

Please capture a PRT from the phone and send it over to me. We can take a look. You can send it over privately.

Phone Web UI - http://[IP_ADDRESS]/admin/advanced

Info -> Debug Info -> Generate PRT

 

Thanks.

yes followed this guide already but it not works.

bijpraka
Cisco Employee
Cisco Employee

I see that you are using a very old firmware (11-0-0MPP-7) on your phone. I would suggest you to upgrade the phone to the latest firmware available in cisco.com i.e. 11.2.1MPP.630 and then retry. If you still see the issue send me a PRT again. (Please send the original PRT without unpacking it)

 

Thanks.

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