01-18-2019 11:00 AM - edited 03-17-2019 01:58 PM
Guys,
I have bought a Cisco IP phone 8861 3PCC and i am unable to configure it with voicemail however I have given the voicemail number and voicemail server but when I press the voicemail button on the phone or type voicemail number it goes to call pickup.
I need help in this matter.
01-18-2019 11:27 AM
Please capture a PRT from the phone and send it over to me. We can take a look. You can send it over privately.
Phone Web UI - http://[IP_ADDRESS]/admin/advanced
Info -> Debug Info -> Generate PRT
Thanks.
01-18-2019 11:36 AM
01-22-2019 10:06 AM
yes followed this guide already but it not works.
01-22-2019 08:11 AM
I see that you are using a very old firmware (11-0-0MPP-7) on your phone. I would suggest you to upgrade the phone to the latest firmware available in cisco.com i.e. 11.2.1MPP.630 and then retry. If you still see the issue send me a PRT again. (Please send the original PRT without unpacking it)
Thanks.
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