Cisco IP Phone 8961 not Registered with CME 10.5

[ezzaariyouness1]

Hello ;

I have a Cisco IP Phone 8961 that is not registering with CME 10.5, i had tried the steps :

- reset the phone to factory settings.

- apply no create profile and create profile on voice register Global.

- upgrade the phone firmware To Sip8961.9.4-2-13. ( I  had already IP Phone 8961 with the same firmware version that is registered ).

below  the TFTP debug :

*Nov 24 13:33:58.810: TFTP: Server request for port 50907, socket_id 0x3F1423F0 for process 327
*Nov 24 13:33:58.810: TFTP: read request from host 172.16.1.47(50907) via GigabitEthernet0/0
*Nov 24 13:33:58.810: TFTP: Looking for CTLSEP6C998984D74A.tlv
*Nov 24 13:33:58.810: TFTP: Sending error 1 No such file
*Nov 24 13:33:58.942: TFTP: Server request for port 50907, socket_id 0x3F1423F0 for process 327
*Nov 24 13:33:58.942: TFTP: read request from host 172.16.1.47(50907) via GigabitEthernet0/0
*Nov 24 13:33:58.942: TFTP: Looking for ITLSEP6C998984D74A.tlv
*Nov 24 13:33:58.942: TFTP: Sending error 1 No such file
*Nov 24 13:33:59.070: TFTP: Server request for port 50907, socket_id 0x3F1423F0 for process 327
*Nov 24 13:33:59.070: TFTP: read request from host 172.16.1.47(50907) via GigabitEthernet0/0
*Nov 24 13:33:59.070: TFTP: Looking for ITLFile.tlv
*Nov 24 13:33:59.070: TFTP: Sending error 1 No such file
*Nov 24 13:33:59.226: TFTP: Server request for port 50907, socket_id 0x3F1423F0 for process 327
*Nov 24 13:33:59.226: TFTP: read request from host 172.16.1.47(50907) via GigabitEthernet0/0
*Nov 24 13:33:59.226: TFTP: Looking for SEP6C998984D74A.cnf.xml
*Nov 24 13:33:59.226: TFTP: Sending error 1 No such file
*Nov 24 13:33:59.386: TFTP: Server request for port 50907, socket_id 0x3F1423F0 for process 327
*Nov 24 13:33:59.386: TFTP: read request from host 172.16.1.47(50907) via GigabitEthernet0/0
*Nov 24 13:33:59.386: TFTP: Looking for XMLDefault.cnf.xml
*Nov 24 13:33:59.638: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 4, size 3465 for process 327
*Nov 24 13:33:59.638: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x3F1423F0
*Nov 24 13:33:59.638: TFTP: Received ACK for block 1, socket_id 0x3F1423F0
*Nov 24 13:33:59.642: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x3F1423F0
*Nov 24 13:33:59.642: TFTP: Received ACK for block 2, socket_id 0x3F1423F0
*Nov 24 13:33:59.642: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x3F1423F0
*Nov 24 13:33:59.642: TFTP: Received ACK for block 3, socket_id 0x3F1423F0
*Nov 24 13:33:59.642: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x3F1423F0
*Nov 24 13:33:59.642: TFTP: Received ACK for block 4, socket_id 0x3F1423F0
*Nov 24 13:33:59.642: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x3F1423F0
*Nov 24 13:33:59.646: TFTP: Received ACK for block 5, socket_id 0x3F1423F0
*Nov 24 13:33:59.646: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x3F1423F0
*Nov 24 13:33:59.646: TFTP: Received ACK for block 6, socket_id 0x3F1423F0
*Nov 24 13:33:59.646: TFTP: Sending block 7 (retry 0), len 393, socket_id 0x3F1423F0
*Nov 24 13:33:59.650: TFTP: Received ACK for block 7, socket_id 0x3F1423F0
*Nov 24 13:33:59.650: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 327pac

Could you Please Help me fix This issue

[Mohammed al Baqari · Accepted solution]

Hi,

Your phone is downloading the default SIP XML file i.e. trying auto
registration, which means that you didn't configure the phone mac under
voice pool or the mac address is incorrect. If you want to enable
auto-registration then you need to enable it under voice register global.

Use debug ccsip mess to see what happens when the phone tries to register.
TFTP seems to be good.


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[ezzaariyouness1]

Hi Mohammed ;

Thank You , The mac was incorrect.