Cisco Ip phone Incorrect Time Displayed

[support-reseaux-filiales]

Dear All,

I have an issue of time displayed by Cisco Ip phone

Debug Display--------------------------------------------------------------------------------------------------

System version: 8.515900-4.1.
VMware Installation: 1 vCPU Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz, disk 1: 80Gbytes, 2304Mbytes RAM

13:10:18 9: Name=SEPF------95 Load= 9.3(1.1S) TFTP Error
 13:38:01 9: Name=SEPF------95 Load= 9.3(1.1S) TFTP Error
 13:38:01 22: Name=SEPF------095 Load= 9.3(1.1S) Last=Reset-Reset
 13:38:10 9: Name=SEPF------095 Load= 9.3(1.1S) TFTP Error
 13:39:20 9: Name=SEPF------095 Load= 9.3(1.1S) TFTP Error
 

TFTP active in subsriber

ntp accessible from subscriber/publisher too

time in pub/sub correct

Device Information--------------------------------------------------------------------------------------------------

UDI  phone
  Cisco Unified IP Phone 7965G, Global, Gig Ethernet, Color
  CP-7965G
  V11
  FCH1-------
Time  10:22:30
Time Zone  <-------------------------time zone is not displayed
Date  26/02/15
 

thanks to help us

[Manish Gogna]

The first thing you can try is to restart the TFTP service and then reset this phone and see if there is any change.

HTH

Manish

[support-reseaux-filiales]

do it but doesn't work .

the issue occured even if we restart the hole call manager system but only with 4/300 ip phones

[Manish Gogna]

Is any specific phone model affected or all the phones? If only some phones are affected try deleting the ITL file on one of them and check if it works. If all of them are affected then provide the cucm and phone firmware version details as well.

HTH

Manish

[support-reseaux-filiales]

different phone model affected.

can't access the security menu as it's grey even if i change the config in the phone configuration menu  and set it to

setting access>enabled

in the pub/sub admin gui

[Manish Gogna]

It seems that you have a secure cluster. If this is in production then you should open a TAC case to get this looked into as it could be related to certificates or CTL tokens.

HTH

Manish
 

[support-reseaux-filiales]

The issue is more frequent with the

Cisco Unified IP Phone CP-7965G  

App Load ID  jar45sccp.9-3-1TH2-5.sbn
Boot Load ID  tnp65.8-3-1-21a.bin
Version  9.3(1.1S)
Expansion Module 1  
Expansion Module 2  
Hardware Revision  12.0

[support-reseaux-filiales]

Go to System > Enterprise Phone Configuration   solved the problem :)