04-20-2016 12:01 PM - edited 03-17-2019 06:40 AM
Hello,
I seeing a problem with an initial test deployment of IP Communicator SoftPhones in that the network is configured for a Voice VLAN and a Data VLAN
When I install a SoftPhone, VLAN data is active and ping is available to the TFTP address, and the Voice VLAN is not available also the address of the TFTP to the Voice VLAN is not active.
After the show ephone command does not have any information
However, when the IP Phone was configured only for 'ip dhcp pool Voice', worked well but the option 'Rings' and 'Background Images' was available only the basic version.
Where is the problem?
Maybe the problem with MS Loopback?
Robert
Solved! Go to Solution.
05-01-2016 06:19 AM
Hello all
Carlo thanks for all the posts, the problem almost solved.
After change int fa1/7, switchport trunk native vlan 20 to 10 and switchport access vlan 10 to 20.
It is almost done, iphone is working, I have Background Images but ONLY default Ring, ring list unavailable.
Also router CME send mesage from time to time, I do not know what this mesage mean. Can some one help me to resolve this issue.
Thanks
mesage from router:
CME_c7200#
CME_c7200#
May 1 13:51:22.943: %IP-3-LOOPPAK: Looping packet detected and dropped -
src=192.168.15.10, dst=192.168.16.2, hl=20, tl=78, prot=17, sport=137, dport=137
in=FastEthernet1/0.20, nexthop=192.168.16.2, out=FastEthernet1/0.20
options=none -Process= "IP Input", ipl= 0, pid= 82, -Traceback= 0x61BA3054z 0x61BA32D8z 0x61BA4464z 0x61BA5374z 0x61BA57A0z 0x61BA5B44z 0x61E556B0z 0x61E557E4z 0x61E56F7Cz 0x61B8DEE8z 0x61B8F850z 0x61B8FC64z 0x61B8FD1Cz 0x61B8FF64z 0x62CBAD24z 0x62CBAD08z
CME_c7200#
CME_c7200#
Thanks for help
Robert
05-01-2016 09:45 AM
Hi Robert,
glad that you solved your issue.
For other issue, remove ip helper-address command from interface fastethernet1/0.10
Because the helper address is the same router, you don't need to define it.
HTH
Regards
Carlo
05-01-2016 12:31 PM
Hi Carlo
thanks for the hint
still ONLY default Ring, ring list unavailable. :-/
05-01-2016 02:00 PM
Hi Robert,
Can take a screenshot of status messages of your IPC?
Going on settings-->Status--->Status Messages
Thanks
Regards
Carlo
05-01-2016 02:24 PM
05-04-2016 03:24 PM
Hello
Problem solved with the ring lists
Steps should be taken:
from the directory disk0: /ringtones/Analog1.raw
All files moved to the
disk0: Analog1.raw
then on router type the command for each file separately
for example,
tftp-server disk0: Analog1.raw
restart ephone and is done
Robert
04-30-2016 08:13 AM
Hello Carlo
Sorry I'm so intrusive,
some suggestion to this output
MAC address typed manually
CME_c7200#
CME_c7200#sh ephone
ephone-1[0] Mac:0200.4C4F.4F50 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:0
IP:0.0.0.0 0 Unknown 0 keepalive 0 max_line 0 available_line 0
Preferred Codec: g711ulaw
CME_c7200#
Vlan Voice natwork 192.168.15.0
Vlan Data network 192.168.16.0
TFTP IP address is only 192.168.16.6
Robert
04-30-2016 01:00 PM
No worries Robert.
Sorry for my delay on answering you.
Can you please attach what follows:
A screenshot of your ipc network config
A show run of your cme
The output of a debug ephone detail (while trying to register the IPC)
Thanks
Regards
Carlo
04-30-2016 01:45 PM
04-30-2016 02:03 PM
Robert,
Thanks for the output.
As screenshot I mean the IPC network parameters on windows machine.
Cay you please capture it for me an post ?
Thanks
Cheers
Carlo
04-30-2016 02:16 PM
This is a windows machine, GNS3
Carlo, what do you mean capture it for me an post ?
Robert
04-30-2016 02:25 PM
Robert,
Open ip communicator right click and select parameters
Select Network tab
Take a screenshot an attach it here
Thanks
Carlo
04-30-2016 02:28 PM
04-30-2016 02:41 PM
Hi Robert,
On first tftp put 192.168.16.2 not .6
Please let me know
Cheers
Carlo
04-30-2016 03:12 PM
Hi Carlo
it was
1tftp 192.168.15.6
2tftp 192.168.15.1
changed
1tftp 192.168.16.2
2tftp 192.168.15.2
CIPC did not work, the command debug ephone detail showed nothing
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