Cisco IP Phone screenshot doesn't work

[Kulasekararaja Kamaraj]

Hello Folks,

Today i faced an issue, that i was not able to take the screenshot of Cisco IP Phone.

• I had enabled "Web Access" and the phone web page was accessible.
• I had associated this device into my CUCM end user profile
• It asked me for my user ID and password, when i used the link below

https://<Phone IP>/CGI/Screenshot

I get the error "<CiscoIPPhoneError Number="4" />", is there any other setting should be enabled. ?

Thanks,

Raja.

[Stephen Welsh]

Check your Authentication URL, i.e. is it an IP Address, if not is DNS working worrectly for the phone.

Is it a secure URL (i.e. HTTPS) and does the phone have an ITL Issue preventing it from trusting the TVS service.

Thanks

Stephen