Cisco IP Voice Media Streaming App NOT Starting on CUCM 8.5.1

[ryabutler]

Hi,

I am running CUCM 8.5.1.11900-21 (running SU1).  Installed as a VM on VMware ESXi 4.1 using a AMD Opteron Processor 6180 SE

The issue is the Cisco IP Voice Media Streaming App is activated, but not starting.

I saw various articles on the Internet where folks used some random Linux image to do change things to get that service to work.  But that doesn't sound like a Cisco approved method and I shouldn't have to this type of hack.

Do I need to upgrade CUCM 8.5.1 further?  Or is there anything I can do in ESXi? Or anything else to get that service to started?

Thank you!

-rya

[Rob Huffman · Accepted solution]

Hi Rya,

Check this note from the Docwiki for virtualization;

Specs-Based Hardware Requirements for running Cisco Unified Communications on VMware ESXi 4.0 and later

Processor Requirements

Servers must have Intel Xeon 5600 or 7500 series of processors with minimum physical core speed of 2.53 GHz. No other processor vendors or models are supported. Processors with slower speeds are not supported. Intel Xeon 6500 series is not supported. Intel E7-xxxx series are not supported.

Total physical core count required is based on the sum of UC virtual machine core requirements and the co-residency support policy).

Recall that physical CPU cores may not be over-subscribed for UC VMs at this time (one physical CPU core = one vCPU core).

Cisco TAC will not troubleshoot performance problems in deployments with insufficient physical processor cores or speed.

http://docwiki.cisco.com/wiki/Specification-Based_Hardware_Support#Processor_Requirements

So you are down to this and the link in the thread itself;

https://supportforums.cisco.com/message/3077043#3077043

Cheers!

Rob

[ryabutler]

That explains a lot.  Thanks again Rob.

-rya

[Rob Huffman]

Hi Rya,

You are always welcome here @ CSC

Cheers!

Rob