Really odd situation but this morning one of ours Jabber for Windows users was unable to connect to phone services. I remoted in and found they were still on an old client, so I updated it, thinking maybe that was the issue. After updating, it still won't connect but now it prompts with "ciscojabberprt.exe there is no disk in drive" and a cancel, try again, continue button. Try again and cancel keep bringing it back, and when you click on "continue" it goes away, closes out Jabber and pulls up the problem report. Reports get sent to us and since I am already looking into the issue I haven't actually sent a report. Has anyone experienced this before? It seems to only be on this one user's machine and has not ever done this before to their knowledge. Thank you in advance.
