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Cisco SPA504G - Provisioning failed

akapatos
Level 1
Level 1

hello everybody!!

i set up a new 3cx server (v 15.5) and i am facing a certain problem. i add a new ip phone (cisco spa504g) and in the user interface of the phone i add the server address for the provision. the thing is that in the 3cx management software the light of the extension is green, the led buttons on the phone are also green, so i assume that it works but in the phone screen, in the status menu the provisioning status is failed (download failure).

i assume that is due to the fact that the cisco phone is searching for the xml file with its mac address?in the provisioning folder there is no xml file with the phone mac address. i read that the new 3cx firmware doesn't store this file locally. 

is everything ok?will it work?is there any way to changed the message in my phone so that it says provisiong succeeded?

thanks in advance!! :)

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