Cisco Unified Mobility - Mobile Connect

[jgovin]

Hi,

I was testing Cisco Unified Mobility Single Number Reach on a new CUCM Cluster. When I dial the deskphone with mobility feature enabled, the remote device rings but the moment I pick up the call, the call drops. If I don't pick up the call after 2 rings the remote device stops ringing and starts a new ringing cycle.

I played with the "Answer Too Soon Timer" changed it from 1500ms to 1000ms.. no difference. The behavior is the same for all remote device types (Cell Phone or a PSTN Phone)

Anyone have any ideas why I am experiencing this issue pls? This is on CUCM 9.1.

Thks

Jeya

[Terry Cheema]

Have you got a transcoder inside your MRGL (if) assigned to your device's DP to rule out any codec mistmatch happening ? If the codec is not matching you will need a transcoder.

-Terry

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[jgovin]

Hi Terry,

Thks for your response. I checked the Media Resource Group for the deskphone with Mobility feature enabled... It does have MTP/Transcoder resource added to the MRGL. The behavior is still the same.

Thks

Jeya

[jgovin]

Issue resolved. It was related to CSS.

[Terry Cheema]

Good to know - thx for the update.

-Terry