Cisco unified presence

[Sajeel145]

Hi Experts,

Following critical error is showing in RTMT for CUP ver: 7.0.2.10000-36

At Wed Jan 09 11:09:02 PKT 2013 on node UCWTLHRCUP01; the following SyslogSeverityMatchFound events generated:  SeverityMatch - Critical : 7238: Jan 09 06:08:54.448 UTC :  %CUP_PRESENCE-CISCOUPSPRESENCEENGINE-2-PEDatabaseError: A database query failed. UNKNOWN_PARAMNAME:PEAlarmMessage:add API failed App ID:Cisco UP Presence Engine Cluster ID:StandAloneCluster Node ID:UCWTLHRCUP01   SeverityMatch - Critical : 7239: Jan 09 06:08:54.514 UTC :  %CUP_PRESENCE-CISCOUPSPRESENCEENGINE-2-PEDatabaseError: A database query failed. UNKNOWN_PARAMNAME:PEAlarmMessage:add API failed App ID:Cisco UP Presence Engine Cluster ID:StandAloneCluster Node ID:UCWTLHRCUP01

Can we resolve this issue?

[Sajeel145]

Anyone know about this issue, please help.......

Thanks in advance.

Regards

Sajeel

[Leonardo Santana · Accepted solution]

Hello Sajeel,

I think you are facing this bug  CSCsz70963:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsz70963

The users are facing some issues to log in CUPC?

Regards

Leonardo Santana

[Sajeel145]

Thanks Leonardo Santana for your responce.

Regards,

Sajel

[Leonardo Santana]

Sajeel my suggestion is if you have a valid Service Contract open a case in Cisco TAC to confirm if you are hiitting this bug.

Regards

Leonardo Santana