Cisco Unity - Active Schedule Working with UCCX Scripts
Does the Unity Active Schedule need to exactly match the UCCX script Time of Day for all involved Call Handlers to work appropriately and play the correct greetings?
Systems Cisco Unity: 8.5.1ES102.15900-102 Cisco UCCX: 220.127.116.1103-32
We have (6) Call Handlers that use single script (NLF) w/ applications that point to the various queues. These (6) Call Handlers use Unity Active Schedule: 8:00 AM to 7:30 PM
We have (2) Call Handlers that use single script above (NLF) w/applications that point to the various queues HOWEVER, Just deployed temporarily, these (2) Call Handlers user Unity Active Schedule 8:00 AM to 9:00 PM
The single script (NLF) has Day of Week (M-F) -Time of Day set to 8:00 AM to 9:00 PM.
Question is: Will the (6) Call Handlers that follow 8:00 AM to 7:30 PM play the closed greeting at 7:30 PM this evening and behave as CLOSED, when the corresponding script is set for 8:00 AM to 9:00 PM?
OR will these (6) Call Handlers want to follow the script time and act open until 9 PM?
Unsure, if Unity dictates the time correctly for the Handlers that use 8:00 to 7:30 PM or if the Script will prevail and make these Handlers appear open until 9:00 PM?
In other words, does the Unity Active Schedule need to exactly match the script Time of Day for all involved Call Handlers to work appropriately and play the correct greetings?
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