Does the Unity Active Schedule need to exactly match the UCCX script Time of Day for all involved Call Handlers to work appropriately and play the correct greetings?SystemsCisco Unity: 8.5.1ES102.15900-102Cisco UCCX: 8.5.1.11003-32We have (6) Call Ha...

I've uploaded the Tar file for Cisco IP phone 8831, as our current Call Manager doesn't have this phone type.I have completed this before a time or two, but it's been a long time, so I was hoping to be refreshed on the steps to be taken once the TAR ...

Does anyone have experience with Call Manager 8.5 and ZOOM CallREC, version 4.8.7?  Our calls are recorded and until last Fri everything was working.  The ZOOM CallRec web interface for the server is showing a Decoder Failure error (see attachment) i...

Recently, upgraded to UCCX 8.5 (now a linux server), how do I log into the actual UCCX server?  What do I need on my Windows workstation to accomplish?How can I confirm existing scripts reference databases using the correct Datasource name?  I though...

Our business recently upgraded to Cisco Unified CM 8.5.  I discovered Assistant Console in the Applications - Plugins.  I have reviewed some of the documentation, but have a few questions.  1.  Where do I find the complete documentation for deploying...