Cisco Unity Audio Prompt

[Ritesh Desai]

Hi folks, Am new to Cisco Unity Connection. Am used to CC Installation but Voicemail is new to me. How shall I achieve below call flow...

Flow:

• When Agent is busy call would route to CUC.
• CUC will play greeting.
• Capture Customer message
• Hangup.

Testing

Referring to YouTube video's, I configured SIP Integration between CUCM-CUC, SIP Trunk is UP. When I initiate test call between 2 extensions, call routes to Voicemail via Hunt Pilot No. It gives me Menu option.

How can I achieve this. Any suggestion?

Am testing this in lab environment. Please suggest.

regards,

Ritesh Desai.

[Chris Deren]

Build a Call handler in Unity with an extension that matches a DN assigned to a CTI Route Point on CUCM which is set to forward all to voicemail. On the call handler either upload or record greeting/menu and map Caller Input digits to desired destinations.

[Ritesh Desai]

Chris,

As per Cisco document, i hv not configured any CTI Route point. On CUCM, SIP Sec Profile, SIP TRUNK, VM profile, VM hunt pilot, Route Group, Route List n Route pattern added.

On CUC, i configured Voicemail ports assigned to CSS. No iasues detected.

Calls hits and I hear lady saying No Operator found. Please Leave message after Beep tone. I say the message. On another extension, i dial VM pilot no but fails.

Please suggest.

Thanks & Regards,

Ritesh Desai

[Chris Deren]

So, all you have done is the CUCM to CUC integration so that calls can be delivered to unity Connection. If you now want to allow callers to leave voicemail messages you need to create voicemail users with matching extension to what the DN is configured on the phones in CUCM, and then make sure the DN in CUCM set for forward busy/no answer to go to voicemail (check the check boxes).

[Ritesh Desai]

Chris,

Thanks for guidance... will work tommorow and update you.

reagrds,

Ritesh Desai

[Ritesh Desai]

Hi folks,

Please I need more guidance. Am new in Cisco Unity Connection.

Customer has 400 agents in total with 29 supervisors which is divided in 13 skill groups. 13 skill group has different DN's/TF's. I have created 13 Route Partitions in CUCM.

When AGENT-1 is busy, call will go to HIS SUPERVISOR's Voicemail. Only Supervisor can hear the Voicemail messages.

So, do i need to create & add different Hunt Pilot No and Voicemail profile in CUCM for every 13 route partitions. Can we achieve using single partition and assign it to respective CSS?

In CUC, I configured 29 Supervisors as guided by Chris Deren in above thread. Do i need to add custom recordings in all 29 users?

regards,

Ritesh Desai.