Cisco Unity Connection

[akshay]

Hello,

I have cisco unity connection 10.5 installed and integrated to CUCM with SIP. The integration is good and I can see the ports being used in RTMT. The problem i'm facing is when I call a person who's phone is not registered and the call forward setting points to Voice Mail, I cannot reach his voice mail box and I get the greeting "enter your pin followed by #". Can anyone please help me to get over this issue.

Thanks

[Marcelo Morais]

Hi akshay@123,

 if my understanding is correct ... if you call a person with a registered phone, then everything goes right, am I correct?

 Just to double check ... did you check the 'Forward Unregistered' checkbox?

 The message 'Enter your PIN, followed by a #.' is the same message that a user receives when he push the Message button ... just to double check ... are you receiving this message when you call a unregistered phone?

Hope this helps.

[akshay]

Hi Marcelo,

I also tried a registered phone with cfwd all to VM...does the same thing.

Thanks,

Akshay

[Marcelo Morais]

Hi,

 so, every time you call a phone, then you receive a 'Enter your PIN, followed by a #.' message?

 Please check this:

1) Voice Mail Pilot configuration

What is your Pilot Number?

Your Pilot CSS contains your phones PT?

2) Voice Mail Profile configuration

The correct Voice Mail Pilot was selected?

Regards.

[akshay]

Hi Marcelo,

All of the above is perfect.

Thanks,

Akshay

[Marcelo Morais]

Hi,

 what happened when you push the Message button? Are you able to listen the correct user Greetings?

Regards.

[akshay]

Hi Marcelo,

Yes I can.

[Marcelo Morais]

Hi,

 in CUC > Call Management > Call Routing > Direct Routing Rules, both Attempt Sign In and Opening Greetings are Active?

Regards.

[akshay]

Yes Marcelo it's active...

[Marcelo Morais]

Could you print the RTMT > Port Monitor, during your test?

Regards

[akshay]

Hi Marcelo,

Here is the attached port monitor from RTMT. I configured a registered user for cfwd all to his VM. The caller is Catherine and she gets the "please enter the pin followed by #" message.

Thanks

[Marcelo Morais]

Hi,

 ok.

 The Pilot Number is 80399 but it's missing the Redirect and Last Redirect information.

 Check your SIP Trunk Security Profile Configuration.

Regards.

[akshay]

Hi Marcelo,

I have the above configured on my SIP trunk security profile, however when I had a look at my SIP trunks to CUC, the subscriber shows full service and the publisher does not. Also the ports in the CUC are all registered to the Publisher and I have not enabled HA. It's in active-standby.

[Marcelo Morais · Accepted solution]

Hi,

 check in your SIP Trunk configuration of the Publisher if the SIP Profile is the same as the Subscriber configuration.

 Also check in both SIP Trunks if the following are checked:

Redirecting Diversion Header Delivery - Inbound
Redirecting Diversion Header Delivery - Outbound

Regards.

[akshay]

Thanks heaps Marcelo..I had it checked for Inbound, but not outbound...Issue is now fixed...thanks again....