08-24-2010 10:23 AM - last edited on 03-25-2019 08:01 PM by ciscomoderator
hello, I'm trying to install Cisco Unity Express software on the ISM-SRE-300-K9 on a 2951 router
when i issue a service-module sim 0/0 status this is what i get
service module is cisco ism 0/0
service module supports session via tty line 195
service module is failed
service module heart-reset is enabled
service module is in fail open
service moodule status is not available
no install/uninstall in progress
could you please help me out, i need to be able to install cue on this module
thanks
Cris
05-31-2011 01:02 PM
did you do a no sh on the ser 0/1 ?
is 192.168.254.X routable ?
05-31-2011 01:19 PM
Hello Cris,
I did a no shut yes. Take a look:
Router#sh int servi
Router#sh int service-Engine 1/0
Service-Engine1/0 is up, line protocol is up
Hardware is I82559FE, address is 0013.c41a.ba90 (bia 0013.c41a.ba90)
Internet address is 192.168.254.1/30
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
ARP type: ARPA, ARP Timeout 04:00:00
Last input 01:13:31, output 00:00:02, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
0 packets input, 0 bytes, 0 no buffer
Received 0 broadcasts, 0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 input packets with dribble condition detected
572 packets output, 59220 bytes, 0 underruns
0 output errors, 0 collisions, 1 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out
Router#
05-31-2011 10:10 PM
No need to get creative with addressing for the CUE. Use the recommended tecnique of unnumbered to LAN and static /32 route.
After, you do service module connect and check what's happening.
06-01-2011 04:46 AM
Paolo,
I did it already, the unnumbered way is currently running, but I still got no answer - not able to telnet the module.
Thanks for replying!
Karl
06-01-2011 05:58 AM
Check config under line xx - likey something is wrong there.
06-01-2011 06:16 AM
I did not understand you point. Could you explain it again? (Line XX?)
06-01-2011 06:33 AM
If you look at your config there is a section for asynch lines (TTY 66 in your case) and you got to have configured it right in order to access CUE console.
The same is also explained in the CUE manuals.
06-01-2011 08:13 AM
Paolo,
I'm sorry but I could not find any info about how to access using the async line. Could you help me with that too?
Thanks,
Karl
06-01-2011 10:33 AM
Hi, I think you really have to read again my answer above, and the CUE installation manual too.
06-01-2011 10:38 AM
Maybe I did not expressed me well. I looked at some manuals I have here but I did not find the info you talked about. I understand there is a config to do in the async line, but as far as I read, my config seems to be ok (at least for this line).I thought you could have this info in hands, so you could paste it here. Anyway, thanks for replying!
06-01-2011 10:42 AM
To diagnose problems, not only you have to post your configs, but also logs of when you try to do something, and some message is received.
Otherwise it becomes a psychic reader matter.
06-01-2011 10:45 AM
I think know it's your time to read my message above.
I pasted logs, configs e errors messages.
Can you find it?
06-01-2011 11:03 AM
I'm sending again, jsut to facilitate:
!
interface Loopback0
ip address 192.168.254.1 255.255.255.0
!
interface Service-Engine1/0
ip unnumbered Loopback0
service-module ip address 192.168.254.2 255.255.255.0
service-module ip default-gateway 192.168.254.1
!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 189.125.7.13
ip route 192.168.254.2 255.255.255.255 Service-Engine1/0
!
06-02-2011 05:39 AM
As mentioned before, you should use "ip unnumbered" with a LAN address, not loopback.
Then post a log when doing service-module session.
06-02-2011 07:50 AM
Paolo,
I attached a show running-config, so you see the whole config. The displays are here:
Router#service-module service-Engine 1/0 status
Service Module is Cisco Service-Engine1/0
Service Module supports session via TTY line 66
Service Module is failed
Service Module status is not available
Router#service-module service-Engine 1/0 session clear
[confirm]
[OK]
Router#service-module service-Engine 1/0 session
Trying 172.20.4.30, 2066 ... Open
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