Re: Cisco unity Express installation - Page 2

cristobal.priego · ‎08-24-2010

hello, I'm trying to install Cisco Unity Express software on the ISM-SRE-300-K9 on a 2951 router

when i issue a service-module sim 0/0 status this is what i get

service module is cisco ism 0/0

service module supports session via tty line 195

service module is failed

service module heart-reset is enabled

service module is in fail open

service moodule status is not available

no install/uninstall in progress

could you please help me out, i need to be able to install cue on this module

thanks

Cris

cristobal.priego · ‎05-31-2011

did you do a no sh on the ser 0/1 ?

is 192.168.254.X routable ?

Karl Rogers Muller · ‎05-31-2011

Hello Cris,

I did a no shut yes. Take a look:

Router#sh int servi

Router#sh int service-Engine 1/0

Service-Engine1/0 is up, line protocol is up

Hardware is I82559FE, address is 0013.c41a.ba90 (bia 0013.c41a.ba90)

Internet address is 192.168.254.1/30

MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,

reliability 255/255, txload 1/255, rxload 1/255

Encapsulation ARPA, loopback not set

Keepalive set (10 sec)

ARP type: ARPA, ARP Timeout 04:00:00

Last input 01:13:31, output 00:00:02, output hang never

Last clearing of "show interface" counters never

Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0

Queueing strategy: fifo

Output queue: 0/40 (size/max)

5 minute input rate 0 bits/sec, 0 packets/sec

5 minute output rate 0 bits/sec, 0 packets/sec

0 packets input, 0 bytes, 0 no buffer

Received 0 broadcasts, 0 runts, 0 giants, 0 throttles

0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored

0 input packets with dribble condition detected

572 packets output, 59220 bytes, 0 underruns

0 output errors, 0 collisions, 1 interface resets

0 unknown protocol drops

0 babbles, 0 late collision, 0 deferred

0 lost carrier, 0 no carrier

0 output buffer failures, 0 output buffers swapped out

Router#

The network 192.168.254.X/30 was created by me to establish a point-to-point network between the service module and the router. Is that a problem?

Thanks,

Karl

paolo bevilacqua · ‎05-31-2011

No need to get creative with addressing for the CUE. Use the recommended tecnique of unnumbered to LAN and static /32 route.

After, you do service module connect and check what's happening.

Karl Rogers Muller · ‎06-01-2011

Paolo,

I did it already, the unnumbered way is currently running, but I still got no answer - not able to telnet the module.

Thanks for replying!
Karl

paolo bevilacqua · ‎06-01-2011

Check config under line xx - likey something is wrong there.

Karl Rogers Muller · ‎06-01-2011

I did not understand you point. Could you explain it again? (Line XX?)

paolo bevilacqua · ‎06-01-2011

If you look at your config there is a section for asynch lines (TTY 66 in your case) and you got to have configured it right in order to access CUE console.

The same is also explained in the CUE manuals.

Karl Rogers Muller · ‎06-01-2011

Paolo,

I'm sorry but I could not find any info about how to access using the async line. Could you help me with that too?

Thanks,
Karl

paolo bevilacqua · ‎06-01-2011

Hi, I think you really have to read again my answer above, and the CUE installation manual too.

Karl Rogers Muller · ‎06-01-2011

Maybe I did not expressed me well. I looked at some manuals I have here but I did not find the info you talked about. I understand there is a config to do in the async line, but as far as I read, my config seems to be ok (at least for this line).I thought you could have this info in hands, so you could paste it here. Anyway, thanks for replying!

paolo bevilacqua · ‎06-01-2011

To diagnose problems, not only you have to post your configs, but also logs of when you try to do something, and some message is received.

Otherwise it becomes a psychic reader matter.

Karl Rogers Muller · ‎06-01-2011

I think know it's your time to read my message above.

I pasted logs, configs e errors messages.

Can you find it?

Karl Rogers Muller · ‎06-01-2011

I'm sending again, jsut to facilitate:

!

interface Loopback0

ip address 192.168.254.1 255.255.255.0

!

interface Service-Engine1/0

ip unnumbered Loopback0

service-module ip address 192.168.254.2 255.255.255.0

service-module ip default-gateway 192.168.254.1

!

ip forward-protocol nd

ip route 0.0.0.0 0.0.0.0 189.125.7.13

ip route 192.168.254.2 255.255.255.255 Service-Engine1/0

!

line 66

no activation-character

no exec

transport preferred none

transport input all

transport output lat pad telnet rlogin lapb-ta mop udptn v120 ssh

!

==================================================================

Router#show int service-Engine 1/0

Service-Engine1/0 is up, line protocol is up

Hardware is I82559FE, address is 0013.c41a.ba90 (bia 0013.c41a.ba90)

Interface is unnumbered. Using address of Loopback0 (192.168.254.1)

MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,

reliability 255/255, txload 1/255, rxload 1/255

Encapsulation ARPA, loopback not set

Keepalive set (10 sec)

ARP type: ARPA, ARP Timeout 04:00:00

Last input 21:07:59, output 00:00:04, output hang never

Last clearing of "show interface" counters never

Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0

Queueing strategy: fifo

Output queue: 0/40 (size/max)

5 minute input rate 0 bits/sec, 0 packets/sec

5 minute output rate 0 bits/sec, 0 packets/sec

0 packets input, 0 bytes, 0 no buffer

Received 0 broadcasts, 0 runts, 0 giants, 0 throttles

0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored

0 input packets with dribble condition detected

9771 packets output, 1012637 bytes, 0 underruns

0 output errors, 0 collisions, 2 interface resets

0 unknown protocol drops

0 babbles, 0 late collision, 0 deferred

0 lost carrier, 0 no carrier

0 output buffer failures, 0 output buffers swapped out

Router#

==============================================================

Router#service-module service-Engine 1/0 status

Service Module is Cisco Service-Engine1/0

Service Module supports session via TTY line 66

Service Module is waiting for registration message

Service Module status is not available

Router#ping 192.168.254.1

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 192.168.254.1, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/4 ms

Router#ping 192.168.254.2

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 192.168.254.2, timeout is 2 seconds:

.....

Success rate is 0 percent (0/5)

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I think it's better to see know. All the info together. The message "Service Module is waiting for registration message" is new for me. The last time I got this display, in its place I got a message as: "Service Module failed"

Any tips?

thanks,
Karl

paolo bevilacqua · ‎06-02-2011

As mentioned before, you should use "ip unnumbered" with a LAN address, not loopback.

Then post a log when doing service-module session.

Karl Rogers Muller · ‎06-02-2011

Paolo,

I attached a show running-config, so you see the whole config. The displays are here:

Router#service-module service-Engine 1/0 status

Service Module is Cisco Service-Engine1/0

Service Module supports session via TTY line 66

Service Module is failed

Service Module status is not available

Router#service-module service-Engine 1/0 session clear

[confirm]

[OK]

Router#service-module service-Engine 1/0 session

Trying 172.20.4.30, 2066 ... Open

And nothing else happens. It stays at this status "Trying..."

I also changed the config to unnumbered pointing to Gigaethernet port. Is it right? Any tips?

Thanks,

Karl