Solved: Cisco Unity Express Message Envelope

Kynnzak · ‎04-27-2012

Does anyone know if there's a way to change the CUE functionality to have the message envelope play AFTER the recorded message and not before?

Thanks,

Kevin

Rob Huffman · ‎04-27-2012

Hi Kevin,

This is as good as it gets

Message Properties Customization

By default, Cisco Unity Express plays all message properties, including the sender information, date and time that the message was sent, and other details. Using this feature, voice mail administrators can customize which message properties that voice mail subscribers will hear when retrieving a message. Administrators can exclude information on sender, data and time, or the day of the week that the message was sent.

New Voice Mail and Auto-Attendant Features in Cisco Unity Express 3.0.1

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/release/notes/rncue30.html#wp233520

Configuring Message Properties (Envelope) Customization

This feature enables you to customize voice mail message playback preferences, such as which message properties subscribers hear when they retrieve a message using the TUI. These message properties are also commonly known as the message envelope.

By default, Cisco Unity Express plays all message properties. The message properties consist of the sender information, date and time of when the message was sent, reception date and time (if the message was received later than 30 minutes after it was sent), and other details such as the message number, type, priority. With this feature, you can customize the message playback to exclude information on the sender, date and time, and the day of week that the message was sent.

You can only customize the message properties of regular (new/saved/deleted) messages. You cannot customize Non-Delivery Receipts (NDR), Delayed Delivery Receipts (DDR), and broadcast messages because all available envelope information is essential in understanding those messages.

The following sections describe how to configure the following two options for configuring message properties:

Specify that only some of the system-wide message properties (envelope) are played for regular voice mail messages.

Include the playing of the day-of-week information in the message properties (envelope) of voice mail for regular messages.

Configuring Whether to Include Only Brief Message Properties

SUMMARY STEPS

1. config t

2. voicemail conversation subscriber msg-properties brief

3. end

4. (Optional) show voicemail conversation subscriber

Cheers!

Rob

Dan Bruhn @ CSC Rocks!

View solution in original post

Rob Huffman · ‎04-27-2012

Hi Kevin,

This is as good as it gets

Message Properties Customization

By default, Cisco Unity Express plays all message properties, including the sender information, date and time that the message was sent, and other details. Using this feature, voice mail administrators can customize which message properties that voice mail subscribers will hear when retrieving a message. Administrators can exclude information on sender, data and time, or the day of the week that the message was sent.

New Voice Mail and Auto-Attendant Features in Cisco Unity Express 3.0.1

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/release/notes/rncue30.html#wp233520

Configuring Message Properties (Envelope) Customization

This feature enables you to customize voice mail message playback preferences, such as which message properties subscribers hear when they retrieve a message using the TUI. These message properties are also commonly known as the message envelope.

By default, Cisco Unity Express plays all message properties. The message properties consist of the sender information, date and time of when the message was sent, reception date and time (if the message was received later than 30 minutes after it was sent), and other details such as the message number, type, priority. With this feature, you can customize the message playback to exclude information on the sender, date and time, and the day of week that the message was sent.

You can only customize the message properties of regular (new/saved/deleted) messages. You cannot customize Non-Delivery Receipts (NDR), Delayed Delivery Receipts (DDR), and broadcast messages because all available envelope information is essential in understanding those messages.

The following sections describe how to configure the following two options for configuring message properties:

Specify that only some of the system-wide message properties (envelope) are played for regular voice mail messages.

Include the playing of the day-of-week information in the message properties (envelope) of voice mail for regular messages.

Configuring Whether to Include Only Brief Message Properties

SUMMARY STEPS

1. config t

2. voicemail conversation subscriber msg-properties brief

3. end

4. (Optional) show voicemail conversation subscriber

Cheers!

Rob

Dan Bruhn @ CSC Rocks!

Kynnzak · ‎04-27-2012

Thanks Rob!

Yeah, I read that section of the guide already, but unfortunately this particular customer "wants" to have the message envelope AFTER the VM message. He apparently can't press "*" to bypass the envelope up front and get to his messages straight away. . . . .

Cheers!

Kevin