Cisco Unity - Transfer currently stored voice mail

[BigK]

Hello All,

I would like to know if there is away to transfer currently stored voice mail to different Ext.

I know I can add an alternate extension, reset the password and provide access to the voice mail, but what I am looking for is to have the currently stored VM transferred to new Ext.

Thanks in advance

Karim

[Andrew West]

You can send\forward the VM to another Unity Connection mailbox. 

The following information is taken from the guide for Unity Connection 9.x , guides like this exist for the other versions of UC: 

User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) - Voicemail Basics [Cisco Unity Connection] - Cisco

Sending Voice Messages

Revised November 16, 2010

You can send voice messages to other Cisco Unity Connection users without dialing their extensions. This can be helpful when you do not want to disturb a user or when you do not have time for a phone conversation. Sending voice messages may also help to avoid misunderstandings that can be "read" into email messages.

You can address a voice message to one or multiple recipients, and to private and system distribution lists. Depending on the input style you are using, you address a message either by saying the name of a Connection user or distribution list, or by using the phone keypad to spell the name of the user or list, or to enter the extension or list number.

The following special delivery options are available:

Urgent	Mark a message urgent so that Connection sends it before regular messages.
Return receipt	Request a return receipt so that Connection notifies you when the recipient opens the message. Note    You may or may not receive receipts in response to your requests, depending on how your recipient's and your voicemail accounts are set up. And when you do receive receipts, they can be either read receipts or delivery receipts, again depending on how the voicemail accounts are set up.
Private	Mark a message private so that the recipient knows to treat it confidentially. Connection users cannot forward private messages by phone.
Future delivery	Deliver the message at the future date or time that you specify.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user/guide/phone/b_9xcucugphone/b_9xcucugphone_chapter_010.html

[BigK]

Thanks, Drew.

That is not what I am looking for. As stated, I would like to forward the existing VM messages to different extension or let say dump them onto another extension.

Thanks

karim

[Andrew West]

Still missing what you are trying to do if you are not trying to send messages to a different mailbox? 

Can you give me an example call flow. 

[Jonathan Schulenberg · Accepted solution]

My assumption is that you need this for employee separation: dump the messages into the manager’s mailbox before deleting the terminated employee. With that assumption in mind, I suggest looking at the Message Archiver utility.
http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/MessageArchiver.html
This will pull the messages of a specified mailbox down as EML files which you can easily send to the manager.

I know that doesn’t do exactly what you want but hopefully it solves the problem anyway.

[BigK]

it is helpful answer.