I need to do the following on two voip phones:
A voip phone has an extension of 1371- This needs to be changed to 8918 and other settings need to be put in place (similar to existing phones lines) and there is an existing phone using the number 8918 and this needs to be changed to 8989 and other settings need to be put in place (similar to existing phones lines).
Cisco call manager solution is being used. I can pull up the existing two numbers from the "DIRECTORY NUMBER" option underneath "CALL ROUTING", but i am not sure if i need to delete the entry for 8918 and then recreate a new one ? Also i am not sure of the steps to do this.. The Cisco documentation is not specific of such extension number swapping , renaming etc. Please guide.
Thanks in advance.
Just to verify:
I would suggest the following:
It is not required to delete the DN and then rebuild it. However, I suggest taking a look at the DN and making sure that all of the fields are accurate - specifically Calling Search Space, Call Forward and Call Pickup settings, Display (Caller ID), and Line Text Label.
Hope this helps clarify the process