11-08-2010 01:33 AM - edited 03-16-2019 01:47 AM
Hi there,
I have a customer who is in the process to attempting an upgrade from Call Manager 4.1(3) to CUCM 6.1(2) as part of the process to upgrade eventually to CUCM 8.0.
Having run the DMA tool no errors are reported but there are a number of warnings, these warning seem to to point to the 'auto answer feature' which is not available on the devices being flagged up.
The devices the DMA seems to flag up is a few CTI Route points and a number of VG224 ports, however for some reason it doesn't seem to flag up all VG224 ports and CTI RP's.
I have cross checked the configuration between a flagged and non flagged and no configuration difference is obvious, an example of the warning is pasted below.
Row: 8721 SQL error: -746(120)
Warning message (Business Rule Violation): Auto Answer feature is not supported for this device
pkid a3afef19-f7a6-4114-9fc8-8e6155004c55 NOT MODIFIABLE
fkDevice b9647f09-830b-42c8-9631-6f9039c6f704
NumPlanIndex 1
Label
fkNumPlan 87f4b91c-7b31-4da0-a4fd-3fea91270f8d
Display Loading Bay
tkRingSetting 4
CtiID 8721 NOT MODIFIABLE
E164Mask
DialPlanWizardGenID
tkMWLPolicy 0
tkRingSetting_Consecutive 0
MaxNumCalls 2
BusyTrigger 1
CallInfoDisplayMask 9
LabelASCII
DisplayASCII Loading Bay
tkRingSetting_ActivePickupAlert
tkRingSetting_IdlePickupAlert
tkPartitionUsage 99 NOT MODIFIABLE
SpeedDial
fkRecordingProfile
fkCallingSearchSpace_Monitoring
tkStatus_AudibleMWI 2
I have found a document on CCO refering to another 'Business Rule Violation' but nothing that fits with the warnings, my questions are:
Has anyone come arcoss this before?
Am I safe to assume that the warnings could be ignored due the attached devices no requiring the auto answer feature and the upgrade could be completed sucessfully?
Could anyone help me with a solution on how to remove the warnings or point me in the direction to change the configuration so this unsupported feature isn't flagged up?
Thanks in advance
11-09-2010 02:59 PM
Hello
The Auto-Answer feature is something you configure in the DN and not on the device (phone or CTIPort).
What you need to check is not the port itself, it is the DN associated to the VG224 port.
Warning message (Business Rule Violation): Auto Answer feature is not supported for this device
pkid a3afef19-f7a6-4114-9fc8-8e6155004c55 NOT MODIFIABLE
fkDevice b9647f09-830b-42c8-9631-6f9039c6f704
NumPlanIndex 1
Label
fkNumPlan 87f4b91c-7b31-4da0-a4fd-3fea91270f8d
Display Loading Bay
tkRingSetting 4
CtiID 8721 NOT MODIFIABLE
You need to verify the settings of the extension with pkid: 87f4b91c-7b31-4da0-a4fd-3fea91270f8d
If you open the config of any extension you will see that the URL looks like:
https://
Replace the key with the one above and you will see the config of the DN that it is complaining.
You should be able what Auto-Answer setting has the port configured.
Thanks
Fernando
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