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Nicolas Mansour
Beginner

CMC with CTI ports

Hi there,

I have the following setup where someone calls in to the auto attendant dials a specific code and then enters the number of an OffNet number. This works fine but for billing purposes if I try to add CMC to the route pattern, the calls are disconnected automatically.

I enabled the offnet-to-offnet transfer but that didn't work

Any clues?

Thanks in advance,

Nick

1 REPLY 1
wong34539
Frequent Contributor

When you have a CMC and FAC enabled on a route pattern, you have to enter FAC first, before entering CMC code.

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