08-17-2015 03:21 PM - edited 03-17-2019 04:01 AM
hello everyone,
one of my fxs port is not getting dialtone, when i run show voice port 0/2/1 (the issued port ),
this line called my attention: Tip Ground Status is active, tip groind is always active, no matter if onhook or offhook.
is this normal?
Thanks for your help.
08-17-2015 04:01 PM
Can you try doing a shut/no shut on the port? If not can you post the config on the voice port and also post the output of the below show commands:
show voice port summary
show voice port 0/2/1
Was it working before or it has never worked?
-Terry
Please rate all helpful posts
08-18-2015 02:45 PM
08-17-2015 08:52 PM
Hi,
This is fine. Can you share the output of debug voice ccapi and debug voice vtsp when the phone goes off-hook.
Also, please try to follow the guidance from Terry.
08-18-2015 02:49 PM
hello Mohammed,
none of those two commads generate output when the phone goes off-hook, the others FXS ports generate output.
thanks for your help.
08-18-2015 10:10 PM
Did you enable ter monitor? What is the logging level for monitor.
08-19-2015 05:57 AM
hello Mohammed.
yes, i did,
other fxs generated output when offhook.
the loggin level for monitor is debbugin.
thanks for your help.
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