CME 12.0 Outbound Caller-ID issues

[Michael Durham]

I have a SIP trunk for my VoIP and my SIP provider has my CNAM registered as JeffDMD and I have verified that via https://apeiron.io/cnam while https://calleridtest.com/ does show the previous CNAM info, that is not the issue I am asking for help here.

I have three DID's, 9 ephon-dn numbers, one inbound (main number) and 8 outbound.  I also have a fax number setup on a FXS card.

The problem is that sometimes (randomly) when I place an outbound call on the IP phone, the name of the phone comes up on the caller-id unit of the person that I am calling (not the old CNAM info).  ie: I place most calls from the Cisco phone named Receptionist One and 95-99% of the time the called number sees my number correctly and they see the CNAM of JeffDMD as they should. But, every once in a while they will see the caller-id as Receptionist One. And, this happens to different called numbers, not just the same recipient.  Any idea how I can be sure that ALL outbound calls made via the VoIP phones show my business name and not the phone's name?  My config is below.

!
voice service voip
ip address trusted list
ipv4 1.9.1.9
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
redirect ip2ip
fax protocol none
sip
registrar server
!

voice translation-rule 1
(inbound SIP numbers)
rule 1 /13525551234/ /1000/
rule 2 /13525555678/ /1000/
!
voice translation-rule 5
rule 1 /3525554321/ /13525554321/ (fax number)
rule 2 /1.../ /13525551234/
!
voice translation-rule 6
rule 1 /\([2-9].........\)/ /1\1/
!
voice translation-rule 7
rule 1 /1001/ /1000/
rule 2 /11../ /1000/
!
voice translation-profile CONVERT_OUTBOUND_CALLER-ID
translate calling 5
!
voice translation-profile Hunt_Group_2_to_VVM_1000
translate calling 7
translate redirect-called 7
!
voice translation-profile INBOUND_CALL_CONVERT_CALLER-ID
translate called 1
!
voice translation-profile OUTBOUND_C-ID+10_DIGIT_DIALING
translate calling 5
translate called 6
!

dial-peer voice 100 voip
description *** Incoming Calls VoIP ***
translation-profile incoming INBOUND_CALL_CONVERT_CALLER-ID
call-block translation-profile incoming BLOCK-OUTBOUND_INT+900
call-block disconnect-cause incoming call-reject
preference 1
b2bua
session protocol sipv2
session target sip-server
incoming called-number .
voice-class codec 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 150 voip
corlist outgoing Door-National
description *** Outbound 10 Digit Dialing Calls ***
translation-profile outgoing OUTBOUND_C-ID+10_DIGIT_DIALING
preference 1
destination-pattern [2-9].........$
b2bua
translate-outgoing called 2
session protocol sipv2
session target sip-server
voice-class codec 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 160 voip
corlist outgoing Door-National
description *** Outbound 11 Digit Dialing Calls ***
translation-profile outgoing CONVERT_OUTBOUND_CALLER-ID
preference 1
destination-pattern 1[2-9]..[2-9]......$
b2bua
session protocol sipv2
session target sip-server
voice-class codec 1
dtmf-relay sip-notify
no vad
!
dial-peer voice 170 voip
corlist outgoing Door-International
description *** Outbound International Calling ***
translation-profile outgoing CONVERT_OUTBOUND_CALLER-ID
preference 1
destination-pattern 011T
b2bua
session protocol sipv2
session target sip-server
voice-class codec 1
dtmf-relay rtp-nte
no vad
!
voice-port 0/0/0
description Fax Machine Port
station-id name Dr. Jeff DMD
station-id number 3525554321
caller-id enable
!
dial-peer voice 300 pots
corlist outgoing Door-National
description FAX inbound and outbound
preference 1
destination-pattern 3525554321
port 0/0/0
!
ephone-dn 1 octo-line
number 1000
label Main Line
description Main line inbound and outbound
name JeffDMD
call-forward night-service 2000
translation-profile incoming Hunt_Group_2_to_VVM_1000
translation-profile outgoing Hunt_Group_2_to_VVM_1000
night-service bell
ephone-dn-template 1
!
ephone-dn 11 dual-line
number 1111 no-reg both
label Dr. Jeff DMD
description 1111 - Dr. Jeff DMD
name Dr. Jeff DMD
allow watch
ephone-dn-template 2
!
ephone-dn 12 dual-line
ring feature secondary
number 1112 secondary 1012 no-reg
label Debbie
description 1112 - Debbie
name Debbie
allow watch
ephone-dn-template 1
!
ephone-dn 13
ring feature secondary
number 1113 secondary 1013 no-reg both
label Receptionist One
description 1113 - Receptionist One
name Receptionist One
allow watch
ephone-dn-template 1
!
ephone-dn 14 dual-line
ring feature secondary
number 1114 secondary 1014 no-reg
label Receptionist Two
description 1114 - Receptionist Two
name Receptionist Two
allow watch
ephone-dn-template 1
!
ephone-dn 15 dual-line
number 1115 no-reg both
label Consultation
description 1115 - Consultation
name Consultation
allow watch
ephone-dn-template 1
!
ephone-dn 16
number 1116 no-reg both
label Sterilization
description 1116 - Sterilization
name Sterilization
allow watch
ephone-dn-template 1
!
ephone-dn 17
number 1117 secondary 1017 no-reg
label Lounge
description 1117 - Lounge
name Lounge
allow watch
ephone-dn-template 1
!
ephone-dn 18
trunk 1110
!
ephone-dn 19 dual-line
ring feature secondary
number 1119 secondary 1019 no-reg
label Debbie Home Office
description Debbie Home Office Phone
name Debbie Home Office
allow watch
ephone-dn-template 1
!
ephone 13
device-security-mode none
description Receptionist One
mac-address 8478.
ephone-template 3
busy-trigger-per-button 4
username "rone" password 123456
blf-speed-dial 1 1111 label "Dr. Jeff " device
blf-speed-dial 2 1112 label "Debbie " device
blf-speed-dial 3 1115 label "Consultation" device
blf-speed-dial 4 1116 label "Sterilization" device
blf-speed-dial 5 1117 label "Lounge" device
type 7975
mwi-line 2
button 1:13 2:1
!
!
!
ephone 14
device-security-mode none
description Receptionist Two
mac-address 8478.
ephone-template 3
busy-trigger-per-button 4
username "rtwo" password 123456
blf-speed-dial 1 1111 label "Dr. Jeff " device
blf-speed-dial 2 1112 label "Debbie " device
blf-speed-dial 3 1115 label "Consultation" device
blf-speed-dial 4 1116 label "Sterilization" device
blf-speed-dial 5 1117 label "Lounge" device
type 7975
mwi-line 2
button 1:14 2:1
!

[Mohammed al Baqari]

Hi,

You can use sip normalization rule with sip profile to overwrite any cnam
in your sip messages with the preferred one. This ensures consistency.

I am currently on mobile app and unable to type the command syntax but
there are many examples about sip profiles to overwrite cnam in sip messages

**** please remember to rate useful posts

[Michael Durham]

How do you do this with Call Manager Express only?  No server based CUCM.

[TONY SMITH]

SIP Profiles are IOS features so can be configured in CME.  You create the profile and apply to the appropriate dial peer.  Easiest way to assist would be if you could post up an example of an Invite that results in the incorrect caller ID, and point out the bits that you'd like to change.  Then we can help with the syntax.

[Michael Durham]

Sorry it has taken so long to get back with the information.

Here is the config changes that I have made. I am not sure this is correct or if I need to do more changes. The one problem with this is that I need to have seventries in the voice class sip-profiles 1 section, one for each phone. Is there any way to have just one entry?

!
voice class sip-profiles 1
request INVITE sip-header From modify "Debbie Home Office" "DrJeffDMD"
!
dial-peer voice 150 voip
voice-class sip profiles 1
!

Below is the results for a completed call. The parts in bold concern me.

18468113: Sep 3 13:45:27.965: //1301821/1553938D9B52/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:13865559001@sip.phonesexpress.com:5010 SIP/2.0
Via: SIP/2.0/UDP 14.177.32.5:5060;branch=z9hG4bK10FB2520EF
Remote-Party-ID: "Debbie Home Office" <sip:13529994637@14.177.32.5>;party=calling;screen=no;privacy=off
From: "DrJeffDMD" <sip:13529994637@sip.phonesexpress.com>;tag=4F5B82FC-832
To: <sip:13865559001@sip.phonesexpress.com>
Date: Thu, 03 Sep 2020 17:45:27 GMT
Call-ID: 16855CB5-ED4411EA-9B57CC1E-651C3070@14.177.32.5
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 0357798797-3980661226-2605894686-1696346224
User-Agent: Cisco-SIPGateway/IOS-15.7.3.M3
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1599155127
Contact: <sip:13529994637@14.177.32.5:5060>
Expires: 180
Allow-Events: telephone-event

Session-ID: 726b3f2bb08a5fb48fcf30dce6936679;remote=00000000000000000000000000000000
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 342

v=0
o=CiscoSystemsSIP-GW-UserAgent 9039 5932 IN IP4 14.177.32.5
s=SIP Call
c=IN IP4 14.177.32.5
t=0 0
m=audio 31990 RTP/AVP 0 9 18 101
c=IN IP4 14.177.32.5
a=rtpmap:0 PCMU/8000
a=rtpmap:9 G722/8000
a=fmtp:9 bitrate=64
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

18468114: Sep 3 13:45:28.005: //1301821/1553938D9B52/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 407 Proxy Authentication Required
Via: SIP/2.0/UDP 14.177.32.5:5060;branch=z9hG4bK10FB2520EF;rport=49426
From: "DrJeffDMD" <sip:13529994637@sip.phonesexpress.com>;tag=4F5B82FC-832
To: <sip:13865559001@sip.phonesexpress.com>;tag=9c1e0102a8b6ae5534bc36ba1ad58706.78c9
Call-ID: 16855CB5-ED4411EA-9B57CC1E-651C3070@14.177.32.5
CSeq: 101 INVITE
Proxy-Authenticate: Digest realm="siptrunk.com", nonce="X1Es4SR0+G4e2l8vgwSGRPg+", qop="auth"
Server: Anv Edge Proxy 3.5
Content-Length: 0

18468115: Sep 3 13:45:28.005: //1301821/1553938D9B52/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:13865559001@sip.phonesexpress.com:5010 SIP/2.0
Via: SIP/2.0/UDP 14.177.32.5:5060;branch=z9hG4bK10FB2520EF
From: "Debbie Home Office" <sip:13529994637@sip.phonesexpress.com>;tag=4F5B82FC-832
To: <sip:13865559001@sip.phonesexpress.com>;tag=9c1e0102a8b6ae5534bc36ba1ad58706.78c9
Date: Thu, 03 Sep 2020 17:45:27 GMT
Call-ID: 16855CB5-ED4411EA-9B57CC1E-651C3070@14.177.32.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Session-ID: 726b3f2bb08a5fb4dce6936679;remote=d831f8f9d6b95987894fb4845816
Content-Length: 0

18468116: Sep 3 13:45:28.009: //1301821/1553938D9B52/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:13865559001@sip.phonesexpress.com:5010 SIP/2.0
Via: SIP/2.0/UDP 14.177.32.5:5060;branch=z9hG4bK10FB267F5
Remote-Party-ID: "Debbie Home Office" <sip:13529994637@14.177.32.5>;party=calling;screen=no;privacy=off
From: "DrJeffDMD" <sip:13529994637@sip.phonesexpress.com>;tag=4F5B82FC-832
To: <sip:13865559001@sip.phonesexpress.com>
Date: Thu, 03 Sep 2020 17:45:28 GMT
Call-ID: 16855CB5-ED4411EA-9B57CC1E-651C3070@14.177.32.5
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 0357798797-3980661226-2605894686-1696346224
User-Agent: Cisco-SIPGateway/IOS-15.7.3.M3
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 102 INVITE
Max-Forwards: 70
Timestamp: 1599155128
Contact: <sip:13529994637@14.177.32.5:5060>
Expires: 180
Allow-Events: telephone-event
Proxy-Authorization: Digest username="00000000",realm="siptrunk.com",uri="sip:13865559001@sip.phonesexpress.com:5010",response="b44a076f854e11fc0d7c69aa",nonce="X1Es419R0+G4e2l8vgwSGRPg+",cnonce="89DC8DC8",qop=auth,algorithm=md5,nc=00000001
Session-ID: 726b3f2bb0fb48fcf30dce6936679;remote=00000000000000000000000000000000
Content-Type: application/sdp
Content-Disposition: session;han
Matilsky_CME#dling=required
Content-Length: 342

v=0
o=CiscoSystemsSIP-GW-UserAgent 9039 5932 IN IP4 14.177.32.5
s=SIP Call
c=IN IP4 14.177.32.5
t=0 0
m=audio 31990 RTP/AVP 0 9 18 101
c=IN IP4 14.177.32.5
a=rtpmap:0 PCMU/8000
a=rtpmap:9 G722/8000
a=fmtp:9 bitrate=64
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

18468117: Sep 3 13:45:28.049: //1301821/1553938D9B52/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 trying -- your call is important to us
Via: SIP/2.0/UDP 14.177.32.5:5060;branch=z9hG4bK10FB267F5;rport=49426
From: "DrJeffDMD" <sip:13529994637@sip.phonesexpress.com>;tag=4F5B82FC-832
To: <sip:13865559001@sip.phonesexpress.com>
Call-ID: 16855CB5-ED4411EA-9B57CC1E-651C3070@14.177.32.5
CSeq: 102 INVITE
Server: Anv Edge Proxy 3.5
Content-Length: 0

18468118: Sep 3 13:45:28.545: //1301821/1553938D9B52/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 14.177.32.5:5060;rport=49426;branch=z9hG4bK1B267F5
Record-Route: <sip:7.9.49.9:5010;lr=on;nat=yes>
From: "DrJeffDMD" <sip:13529994637@sip.phonesexpress.com>;tag=4F5B82FC-832
To: <sip:13865559001@sip.phonesexpress.com>;tag=as1c7664ff
Call-ID: 16855CB5-EDEA-9B57CC1E-651C3070@14.177.32.5
CSeq: 102 INVITE
User-Agent: siptrunk Server v10.3
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO
Supported: replaces
Contact: <sip:127.0.0.8;siptrunkhash=enc-aKu.c68DctU-dtXJH2KC68-ct3JXH8J>
Content-Length: 0

18468120: Sep 3 13:45:29.425: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:0500676580@14.177.32.5:5060 SIP/2.0
Via: SIP/2.0/UDP 7.9.49.9:5010;branch=0
From: sip:ping@noname.com;tag=uloc-5f4b5c88-245f-9a69b3-e81c5376-ec22a
To: sip:0500676580@14.177.32.5:5060
Call-ID: a4-436-9bfc2b6@7.9.49.9
CSeq: 1 OPTIONS
Content-Length: 0

18468121: Sep 3 13:45:29.425: //1301822/1764C1779B58/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 7.9.49.9:5010;branch=0
From: sip:ping@noname.com;tag=uloc-5f4b5c88-245f-9a69b3-e81c5376-ec2592
To: sip:0500676580@14.177.32.5:5060;tag=4F5B88B0-1B
Date: Thu, 03 Sep 2020 17:45:29 GMT
Call-ID: a974-e6fae436-9bfc2b6@7.9.49.9
Server: Cisco-SIPGateway/IOS-15.7.3.M3
CSeq: 1 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 170

v=0
o=CiscoSystemsSIP-GW-UserAgent 2546 8240 IN IP4 14.177.32.5
s=SIP Call
c=IN IP4 14.177.32.5
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15
c=IN IP4 14.177.32.5

18468122: Sep 3 13:45:29.661: //1301821/1553938D9B52/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 14.177.32.5:5060;rport=49426;branch=z9hG4bK167F5
Record-Route: <sip:7.9.49.9:5010;lr=on;nat=yes>
From: "DrJeffDMD" <sip:13529994637@sip.phonesexpress.com>;tag=4F5B82FC-8
To: <sip:13865559001@sip.phonesexpress.com>;tag=as1c7664ff
Call-ID: 16855CB5-ED4411EA-9B57CC1E-651C3070@14.177.32.5
CSeq: 102 INVITE
User-Agent: siptrunk Server v10.3
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO
Supported: replaces
Contact: <sip:127.0.0.8;siptrunkhanc-aKu.c68DctU-dtXJXtWQhta-C6lfXH2KC68-ct3JXH8J>
Content-Type: application/sdp
Content-Length: 229

v=0
o=root 7329 7329 IN IP4 72.9.156.128
s=session
c=IN IP4 7.9.1.177
t=0 0
m=audio 53118 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv
a=nortpproxy:yes

18468123: Sep 3 13:45:29.669: //1301821/1553938D9B52/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:127.0.0.8;siptrunkhash=enc-aKu.c68DctU-dtXJXtWQhta-C6lf-ct3JXH8J SIP/2.0
Via: SIP/2.0/UDP 14.177.32.5:5060;branch=z9hG4bK10F
From: "Debbie Home Office" <sip:13529994637@sip.phonesexpress.com>;tag=4F5B82FC-832
To: <sip:13865559001@sip.phonesexpress.com>;tag=as1c7664ff
Date: Thu, 03 Sep 2020 17:45:28 GMT
Call-ID: 1B5-ED4411EA-9B57CC1E-651C3070@14.177.32.5
Route: <sip:7.9.49.9:5010;lr=on;nat=yes>
Max-Forwards: 70
CSeq: 102 ACK
Proxy-Authorization: Digest username="0000000",realm="siptrunk.com",uri="sip:13865559001@sip.phonesexpress.com:5010",response="b44a07c0d714dbe376c69aa",nonce="X1Es41SR0+G4e2l8vgwSGRPg+",cnonce="89DC8DC8",qop=auth,algorithm=md5,nc=00000001
Allow-Events: telephone-event
Content-Length: 0

18468126: Sep 3 13:45:39.765: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
BYE sip:13529994637@14.177.32.5:49426 SIP/2.0
Via: SIP/2.0/UDP 7.9.49.9:5010;branch=z9hG4bKbb6d.b6c76187cd6e5f21b4e414392a.0
Via: SIP/2.0/UDP 127.0.0.8;branch=z9hG4bKVe-25uhCDFfXmZj4MWgdDFfcNHFrc6lQXHlwaYj6zSuKzShZdDFfcNrQdHUfXHFrcb4FsS46o6RTaYMfUKgZP6u34D4TNDU.dtklUDoucvk.Vvk5sHlQXHl*
From: <sip:13865559001@sip.phonesexpress.com>;tag=as1c7664ff
To: "DrJeffDMD" <sip:13529994637@sip.phonesexpress.com>;tag=4F5B82FC-832
Call-ID: 16855CB5-ED4411EA-9B57CC1E-651C3070@14.177.32.5
CSeq: 102 BYE
User-Agent: siptrunk Server v10.3
Max-Forwards: 69
X-Asterisk-HangupCause: Normal Clearing
X-Asterisk-HangupCauseCode: 16
Content-Length: 0

18468127: Sep 3 13:45:39.769: //1301821/1553938D9B52/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 7.9.49.9:5010;branch=z9hG4bKbb6d.b6c79ecf36e5f21b4e414392a.0,SIP/2.0/UDP 127.0.0.8;branch=z9hG4bKVe-25uhCDFfXmZj4MWgdDFfcNrQdHUfXHlwaYj6zSuKzShZdDFfcNrQdHUfXHFrcb4FsS46o6RTaYMfUKgZP6u34D4TNDU.dtklUDoucvk.Vvk5sHlQXHl*
From: <sip:13865559001@sip.phonesexpress.com>;tag=as1c7664ff
To: "Debbie Home Office" <sip:13529994637@sip.phonesexpress.com>;tag=4F5B82FC-832
Date: Thu, 03 Sep 2020 17:45:39 GMT

Call-ID: 16855CB5-ED4411EA-9B57CC1E-651C3070@14.177.32.5
Server: Cisco-SIPGateway/IOS-15.7.3.M3
CSeq: 102 BYE
Reason: Q.850;cause=16
P-RTP-Stat: PS=494,OS=79040,PR=419,OR=67040,PL=0,JI=0,LA=0,DU=10
Session-ID: 726b3f2bb08a5fb48fcf30dce6936679;remote=d831f8f9d6b959f68287894fb4845816
Content-Length: 0

[TONY SMITH]

What's your concern regarding the bit in bold? 

Regarding multiple lines in the SIP profile, what do you need to achieve?  If the issue is that your phones present multiple possible names and you want to convert these all to the same value, you should be able to do that with one line using wild cards.  Do you want to put up an example of a message where the name is wrong, and note what you want it changed to?

[Michael Durham]

Shouldn't the line in bold be the same as the others?  Like this "From: "DrJeffDMD" "

Would the wildcard line look like this? request INVITE sip-header From modify "*" "DrJeffDMD"