07-04-2013 08:25 AM - edited 03-16-2019 06:13 PM
Hi folks,
I'm trying to replace two broken phones on my network with two new one but there is no dialtone on them.
My call manager express has IOS 12.4(24)T and I have several 7962 an 7911 already registered and functioning from years.
The result of "Show ephone registered" says me that both new phones are connected/registered but there is no dialtone and if I call those phones they seem to be busy (but obviusly they aren't).
This is the "Show ephone registered" result:
...
...
ephone-6[5] Mac:xxxx.xxxx.xxxx TCP socket:[2] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 19/12 max_streams=5
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9
IP:192.168.6.119 52725 7942 keepalive 588 max_line 2 available_line 2
button 2: dn 1 number 591 CH1 IDLE CH2 IDLE monitor-ring shared
Preferred Codec: g711ulaw
Username: 'xxx' Password: xxx
ephone-7[6] Mac:xxxx.xxxx.xxxxTCP socket:[4] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 12/12 max_streams=5
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9
IP:192.168.6.118 50705 7962 keepalive 2496 max_line 6 available_line 6
button 1: dn 7 number 597 CH1 IDLE CH2 IDLE shared with monitor-ring
button 2: dn 1 number 591 CH1 IDLE CH2 IDLE monitor-ring shared
button 3: dn 2 number 592 CH1 IDLE CH2 IDLE monitor-ring shared
button 4: dn 3 number 593 CH1 IDLE CH2 IDLE monitor-ring shared
button 5: dn 4 number 594 CH1 IDLE CH2 IDLE monitor-ring shared
Preferred Codec: g711ulaw
Username: xxx Password: xxx
ephone-10[9] Mac:xxxx.xxxx.xxxx TCP socket:[8] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 16/12 max_streams=0
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:12
IP:192.168.6.103 1024 7925 keepalive 646 max_line 6 available_line 6
Preferred Codec: g711ulaw
Username: xxx Password: xxx
....
....
The ephone-7 is the only one that is working between these three phones. It is a type 7962.
Ephone -6 is a 7642
Ephone-10 is a 7925
What can I do to fix the problem?
Many thanks!
Diego
Solved! Go to Solution.
07-04-2013 03:29 PM
You need to create some DNs for those phones.
ephone-dn 20 (change to fit your numbering system)
number 5000 (change to fit your DN range)
ephone-dn 21
number 5001
ephone 6
button 1:20
ephone 10
button 1:21
Then reset the phones.
07-04-2013 02:15 PM
Diego,
It looks like ephone 6 doesn't have a DN assigned to button 1 (only button 2).
You could add "auto-line 2" to ephone 6 so that it can make outgoing calls without selecting the 2nd line.
It looks like ephone 10 doesn't have any directory numbers on any of its buttons so it will not be able to make a call until DNs are added.
Brian
07-04-2013 02:22 PM
Many thanks for your reply, Brian.
So do you think that there aren't problems of compatibility between my CME, its IOS and these phones with their firmware?
Thanks again
Diego
07-04-2013 02:25 PM
Not from that output. Right now it just looks like a misconfiguration.
Brian
07-04-2013 02:46 PM
Thanks Brian. So, this is the configuration: what I should change on ephone 6 and 10?
ephone 1
mac-address x
username "x" password x
type 7962
button 1:1 2m2 3m3 4m4
button 6m7
!
!
!
ephone 2
video
mac-address x
username "x" password x
type 7962
button 1:2 2m1 3m3 4m4
button 6m7
!
!
!
ephone 3
video
mac-address x
username "x" password x
type 7962
button 1:3 2m1 3m2 4m4
button 6m7
!
!
!
ephone 4
video
mac-address x
username "x" password x
type 7962
button 1:4 2m1 3m2 4m3
button 6m7
!
!
!
ephone 6
video
mac-address x
username "'x" password x
type 7942
button 2m1 3m2 4m3 5m4
button 6m7
!
!
!
ephone 7
video
mac-address x
username "x" password x
type 7962
button 1:7 2m1 3m2 4m3
button 5m4
!
!
!
ephone 8
video
mac-address x
username "x" password x
type 7911
button 1:8
!
!
!
ephone 9
video
mac-address x
username "x" password x
type 7911
button 1:9
!
!
!
ephone 10
video
mac-address X
max-calls-per-button 4
username "x" password x
type 7925
07-04-2013 03:29 PM
You need to create some DNs for those phones.
ephone-dn 20 (change to fit your numbering system)
number 5000 (change to fit your DN range)
ephone-dn 21
number 5001
ephone 6
button 1:20
ephone 10
button 1:21
Then reset the phones.
07-05-2013 05:33 AM
Many thanks Brian!
I've already set the DNs (I've not posted them yesteday) but I didn't know that I must set the button 1 for each ephone.
Which is the button 1?
Thanks again
Diego
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