05-08-2008 05:41 PM - edited 03-15-2019 10:33 AM
We are facing intermittent problems with call pickup:
1. External Party call in to mainline which rings on receptionist phone (mainline number is translated to DN 611 that is on line 2 of the receptionist phone)
2. User A (in the same pickup group) presses "call pickup" button to answer the phone when receptionist is not around. He is not able to hear the external party (external party can hear him).
This happens intermittently as we have tested this scenario several times at this user's phone. This problem also occurs to the other users' in the office.
Any advice is appreciated. Thanks.
05-09-2008 03:28 AM
Which exact IOS are you using ?
05-21-2008 06:46 AM
I had similar problem. Maybe it is the same issue that you have.
I've noticed that this problem occurre only when pressing GPickUP and right after taking Handset. Problem did not occurred when pressing GPickUP and taking Handset after >1 second or when taking Handset first and then pressing GPickUP.
I've troubleshoot the problem in a lab and it is probably software bug on 7941 phones that using load SCCP41.8-2-2SR2S
Upgrading firmware on a phones to SCCP41.8-3-4SR1S fixes problem.
05-29-2008 06:30 AM
Thanks for your advice. I will try to change the phone firmware version to SCCP41.8-3-4SR1S. Currently the phones are running on TERM41.8-2-2SR1.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide