cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

387
Views
10
Helpful
6
Replies
Highlighted
Explorer

CME 7.1, 7960 phones and Ring Type

Hello,

using the setup in the title is there any way to have a DN where external calls have a silent ring but internal calls from other DNs actually ring?  If not possible on CME then how about on Communication Manager?

Thanks and I rate replies.               

Everyone's tags (6)
6 REPLIES 6
Hall of Fame Master

CME 7.1, 7960 phones and Ring Type

Yes, but you will have to configure two DNs and place each on a separate button. That is normal when externall calls are going to a shared line.

Note if the need is like because a manager wanting to see external calls but not answer them, there are better ways to do that.

Explorer

CME 7.1, 7960 phones and Ring Type

Thanks.  You are up early!  The desired goal is to have a single DN that does this.  The person is a manager but what they want is for silent on external calls to their DN and ring on internal calls to that same DN.

Explorer

CME 7.1, 7960 phones and Ring Type

What would be a better way?

Hall of Fame Master

Re: CME 7.1, 7960 phones and Ring Type

That depends under which exact conditions the manager wants to be alerted of an external call, and other people answering role.

Thank you for the nice rating and good luck!

Explorer

Re: CME 7.1, 7960 phones and Ring Type

Right now they have a parallel hunt group that rings all phones when the main number is called (small office).  This user's phone is in that hunt group.  They want to be able to answer the external call if they happen to be looking at their phone and see it ringing but want calls from other internal DNs to actually ring.  They want to use a single DN for this but I can;t think of any way to do this without using 2 DNs

Hall of Fame Master

CME 7.1, 7960 phones and Ring Type

That is the typical "casual, inverse race to answer" approach too often used in small office.

Then they run into the drawbacks and ask for more workarounds, that may or may not exist, in this case they don't.

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards