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CME 8.6 Call Transfer Issues

Hey folks,

The receptionists answers a call.  She puts it on hold to call an employee to see if they want to take the call.  Employee says they will take the call.  She goes back to the original call and says "I will put you through" and hits Transfer and the employees extension.  Instead of ringing, the call does an auto-answer with no announcement tone, etc.  They want the transferred call to ring first.  Is she doing something wrong or is the configuration wrong?If the config is incorrect what do I need to do to fix it?

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Hall of Fame Community Legend

Hi Scott,

If you set this up as a "Consult" transfer she does not have to put the

caller on hold as it is done automatically as the first step in the Consult

transfer process. If the user does not want to take the call she simply

goes back to the caller, if the user does want to take the call she simply

presses Transfer a second time. This is the standard transfer process

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan