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5
Helpful
3
Replies

cme aa auto attendant not playing welcome message

mustafa alhour
Level 1
Level 1

I don't hear any welcome message when i call the pilot number,,

Still i am not connecting FXO lines,, but i am testing it internally  thru dial Ext (444) from any IP Phone,

When i dial this ext 444 it gives busy tone,,,

CME router 2811 ,, version: c2800nm-ipvoicek9-mz.124-15.XZ2.bin"

So any body can help in that,, many thanks 

application
service mmr flash:app-b-acd-2.1.2.2.tcl
!
service aa flash:app-b-acd-aa-2.1.2.2.tcl
param number-of-hunt-grps 1
paramspace english index 1
param menu-timeout 1
param handoff-string aa
param dial-by-extension-option 3
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 3
param aa-pilot 444
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt en_bacd_welcome.au
param call-retry-timer 15
param voice-mail 443
param max-time-call-retry 700
param service-name mmr

dial-peer voice 444 voip
service aa
destination-pattern 444
session target ipv4:10.10.10.10   --->  router loop-back IP
incoming called-number 444
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

--------------------------------------

Flash:

Directory of flash:/

2 -rw- 35485 Oct 27 2006 02:11:16 +03:00 app-b-acd-aa-2.1.2.2.tcl
3 -rw- 24985 Oct 27 2006 02:11:16 +03:00 app-b-acd-2.1.2.2.tcl
4 -rw- 18836 Oct 27 2006 02:11:16 +03:00 app-b-acd-2.1.2.2-ReadMe.txt
5 -rw- 398305 Nov 24 2006 04:29:10 +03:00 sslclient-win-1.1.0.154.pkg
6 -rw- 491213 Nov 24 2006 04:28:24 +03:00 128MB.sdf
7 -rw- 22542 Aug 8 2008 00:32:46 +03:00 CME-7-0-full-readme-v.1.0.txt
8 -rw- 44892236 Dec 9 2015 16:26:22 +03:00 c2800nm-ipvoicek9-mz.124-15.XZ2.bin
9 -rw- 7821474 May 2 2008 21:57:42 +03:00 apps37sccp.1-1-1-1.bin
10 -rw- 88024 Dec 12 2015 20:21:02 +03:00 MMR-aa.au
11 -rw- 75650 Oct 27 2006 02:11:18 +03:00 en_bacd_allagentsbusy.au
12 -rw- 83291 Oct 27 2006 02:11:18 +03:00 en_bacd_disconnect.au
13 -rw- 63055 Oct 27 2006 02:11:18 +03:00 en_bacd_enter_dest.au
14 -rw- 37952 Oct 27 2006 02:11:18 +03:00 en_bacd_invalidoption.au
15 -rw- 496521 Oct 27 2006 02:11:20 +03:00 en_bacd_music_on_hold.au
16 -rw- 123446 Oct 27 2006 02:11:20 +03:00 en_bacd_options_menu.au
17 -rw- 42978 Oct 27 2006 02:11:20 +03:00 en_bacd_welcome.au
18 -rw- 34794 Oct 27 2006 02:11:20 +03:00 en_bacd_xferto_operator.au
19 -rw- 1038 Nov 24 2006 04:27:56 +03:00 home.shtml
20 -rw- 102400 Nov 24 2006 04:28:10 +03:00 HOME.TAR
21 -rw- 496521 Jan 14 2008 23:24:00 +03:00 music-on-hold.au
22 -rw- 1823 Nov 24 2006 04:26:36 +03:00 sdmconfig-2811.cfg
23 drw- 0 Dec 9 2015 13:39:34 +03:00 ringtones
57 -rw- 88024 Dec 12 2015 20:21:02 +03:00 MMR-aa.au.au

---------------------------------------------------------------------------------------------

3 Replies 3

Nadeem Ahmed
Cisco Employee
Cisco Employee

Hello

add this below command, you don't need to mentioned "en" . Try out and let me know if this work. if not collect debugs.

debug voip application script

debug voice ccapi inout

param welcome-prompt _bacd_welcome.au

param welcome-prompt en_bacd_welcome.au

Br,

Nadeem Ahmed

PS: Please rate all useful post.

Br, Nadeem Please rate all useful post.

Thanks dear Nadeem for your response,,

I tray that command without (en_) but same issue,,

(param welcome-prompt _bacd_welcome.au),,

Kindly Debugging as attached 

Dear Nadeem,,,

The problem solved,,,

444 ext was used by anther IP phone....

many thanks for you..

now its working fine..