CME Auto Attendent

[adnanhassan1]

Hi,

I have uploaded new greetings in CME and I have also deleted the old greetings from flash but surprisingly the system is still playing the old greetings which is really strange.

Has anyone come across this issue before and therefore in a position to guide me as to how I can resolve this issue?

Regards

Adnan

[Carlo Poggiarelli]

Hi Adnan,

Have you issued "audio-prompt load <audio filename> " to load the new prompt on gateway's memory?

Please let me know

HTH

Regards

Carlo

[adnanhassan1]

Hi Carlo,

Thanks for your reply.

Is there any command I can look and delete existing prompt load? Because I have tried "audio-prompt load" already but didn't work.

Regards

Adnan

[Carlo Poggiarelli]

Please rename the old prompt file ad rename the new one with the original old prompt name and issue again the audo-prompt command.

If you can, please post the application part of your gateway configuration.

Thanks

Regards

Carlo

[adnanhassan1]

Hi Carlo, sorry for asking silly question, what is the command to rename file? Can you please message step by step procedure or some guide link?

Regards
Adnan

[Carlo Poggiarelli]

Hi Adnan,

let's assume that the file name of old prompt on your flash is welcome.au and the new file is newprompt.au.

On your gateway do what follows:

Router#rename flash:welcome.au flash:Old-welcome.au

Router#rename flash:newprompt.au flash:welcome.au

Router#audio-prompt load flash:welcome.au

Let me know

Regards

Carlo

[adnanhassan1]

Hi Carlo, that doesn't work may be I am uploading wrong file extension (.tar) in flash. 

1: I have recorded new prompt with ulaw/8000bits/mono and saved

2: uploaded .tar

    Router# archive tar /xtract tftp://<TFTP IP>/newprompt-x.x.x.tar flash:

Please correct me if this newprompt should be in ".au" and not in ".tar"

Regards

Adnan

[Carlo Poggiarelli · Accepted solution]

Correct Adnan,

a tar file is a compressed file not an audio one.

The new prompt should be .au and with 8000 khz 16 bit and mono and ulaw wave format.

Upload it in the correct format and old should work 

Regards

Carlo

[adnanhassan1]

Thank you so much Carlo, you are star

it's works this time :-)