CME-BACD

[Alhassan Ibrahim Mohie]

I have a problem . this is the first time to install CME-BACD . when I finshed the instllation there are an error apper :

Oct 24 06:55:46.027: //3//TCL :/tcl_PutsObjCmd: TCL AA: +++ B-ACD-SERVICE not registered, Starting B-ACD-SERVICE +++

Oct 24 06:55:46.027: //3//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR

Oct 24 06:55:46.027: TCL script failure

        Result:

                         Handoff Failed

Oct 24 06:55:46.027:    TCL script failure errorInfo:

                        Handoff Failed

    while executing

"handoff appl leg_incoming $serviceName -s $hString"

    (procedure "act_Setup" line 37)

    invoked from within

"act_Setup"

My configuration in attached... Please help me

[paolo bevilacqua]

Wrong forum, post in "IP telephony". You can move your posting with the Actions panel on the right.

[Alhassan Ibrahim Mohie]

thanks paolo for your reply. i already move my discussion ....

[islam.kamal]

Hi Alhassan

1- You missed the codec g711ulaw on voip dial-peer.

2-you missed dial-peer pots

3- param handoff-string      wrong ( you put aa , where it should be app-b-acd-aa.

4-param service-name      wrong (you put queue , it should be app-b-acd

Thank you

Please rate all useful information

[islam.kamal · Accepted solution]

Hi Alhassan

please find after update configuration:-

f

dial-peer voice 40 pots

service app-b-acd-aa

incoming called-number 29001

direct-inward-dial

!

dial-peer voice 2 voip

description Dialpeer to Branches

service app-b-acd-aa

destination-pattern 2....

session target ipv4:10.x.x.x

incoming called-number 29001

codec g711ulaw

application

service app-b-acd-aa

  param max-time-call-retry 600

  param voice-mail 29003

  paramspace english index 1

  param service-name app-b-acd    

  param queue-exit-extension1 29001

  param number-of-hunt-grps 2

  param menu-timeout 6

  param handoff-string app-b-acd-aa   

  param dial-by-extension-option 3

  paramspace english language en

  param max-time-vm-retry 2

  param max-extension-length 3

  param aa-pilot 29001

  paramspace english location flash:

  param second-greeting-time 30

  param welcome-prompt en_bacd_welcome.au

  param queue-manager-debugs 1

  param call-retry-timer 10

!

service app-b-acd

  param queue-len 10

  param aa-hunt1 29006

  param queue-manager-debugs 1

  param aa-hunt2 29007

  param number-of-hunt-grps 2

!

Thank you

Please rate all useful information

[Alhassan Ibrahim Mohie]

Dear Islam;

I want to thanks you very much the error is resolved and the script was working well.....

[islam.kamal]

Hi Alhassan

You are weclome my friend any time , thank you for rating.

thanks