02-16-2007 01:34 PM - edited 03-14-2019 08:04 PM
I have a receptionist whom wants to use the "Monitor Line" button/feature on her phone. However, she desires the name to be displayed on her phone line button rather than the number of the line being monitored. Is there a way to do this?
Thanks! Mike.
02-16-2007 01:48 PM
Hi Mike,
Have you tried applying Labels (Text Name) as suggested below?
Label Support
The label support feature controls the display adjacent to an ephone-dn line button. By default, an IP phone displays the extension number that is set using the number command under an ephone-dn. The label support feature allows you to enter a meaningful text string for each ephone-dn so that a phone user with multiple lines can select a line by name instead of by phone number, thus eliminating the need to consult in-house phone directories.
SUMMARY STEPS
1. ephone-dn dn-tag
2. label label-string
3. exit
4. ephone phone-tag
5. restart
6. exit
label label-string
Example: Router(config-ephone-dn)# label user1
Creates a custom label that is displayed on the phone next to the line button that is associated with this ephone-dn. The custom label replaces the default label, which is the number that was assigned to this ephone-dn.
label-string String of up to 30 alphanumeric characters that provides the label text.
From this good CME doc;
Hope this helps!
Rob
02-18-2007 05:04 AM
Rob,
I appreciate the reply. I was hoping not to have to do it at the ephone-dn level so I wouldn't change the "primary owner"'s DN line label. I was hoping to just change it on the Receptionist's phone's monitor lines. But, if there is not a way, then I will change the label text on the ephone-dn.
Thanks again for your reply!
Mike.
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