CME - Cannot send first # hash DTMF from incoming ISDN PSTN CALL

[PalMal3560]

I'm migrating a CME setup for our office with less than 30 phones. Most problems have been resolved apart from one which I cannot find an answer for desipte a week of searching.

We have door access system which calls our mainline PSTN number when someone is at the door. We use the hash # key to send DTMF to the door to release in the call. Under CME when the call comes in and is answered the first press of the hash key sends no DTMF tones. Once the key is pressed again 2 DTMF tones are played of the hash key. From that point on all DTMF tones are sent over PSTN to door access.  I can't find why the HASH key doesn't work on first press. I have tried with other numbers in PSTN with same resullts

I have changed the call termination key from # to * but this has not helped. If the call is placed to the door access system then the first # key DTMF tone is sent first time every time.

I have tested this on both a 2801 CME 7.1 and 2901 CME 7.1

The setup is 2901 CME -----> E1 ISDN PRI -------> PSTN -------> Door entry

[PalMal3560]

Anyone any ideas ?

[Suresh Hudda]

Do you have applied dtmf relay at dial peer which is pointing to pstn ?

Can you attach cme sh run ?

Suresh

[PalMal3560]

dial-peer voice 10 pots
description OUTBOUND PSTN CALL ACCES WITH PREFIX 9
preference 1
destination-pattern 9.T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
progress_ind disconnect enable 8
port 0/3/0:15
!
dial-peer voice 15 voip
description OUTBOUND FAILOVER CALLS
preference 10
destination-pattern 9.T
progress_ind setup enable 3
translate-outgoing called 7
session target ipv4:10.16.1.22
voice-class codec 1
voice-class h323 1
dtmf-relay h245-alphanumeric
ip qos dscp cs5 media
no vad
!
dial-peer voice 6759 pots
destination-pattern 6759
port 0/2/0
!
dial-peer voice 141 pots
description OUTBOUND PSTN CALL ACCES WITH PREFIX 141
preference 1
destination-pattern 141.T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
progress_ind disconnect enable 8
port 0/3/0:15
forward-digits all
!
dial-peer voice 11 pots
description OUTBOUND PSTN CALL ACCES SRST STA
preference 8
destination-pattern 22..
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
progress_ind disconnect enable 8
port 0/3/0:15
prefix 012257842
!
dial-peer voice 12 pots
description OUTBOUND PSTN CALL ACCES SRST BRACK
preference 8
destination-pattern 476.
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
progress_ind disconnect enable 8
port 0/3/0:15

!
dial-peer voice 1 pots
incoming called-number .
direct-inward-dial
!
dial-peer voice 13 pots
description OUTBOUND PSTN CALL ACCES SRST STA
preference 8
destination-pattern 36..
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
progress_ind disconnect enable 8
port 0/3/0:15

!
dial-peer voice 5 voip
description INBOUND CALLS DDI-
preference 2
destination-pattern 6...
progress_ind setup enable 3
progress_ind progress enable 8
session target ipv4:172.22.56.41
voice-class codec 1
voice-class h323 1
dtmf-relay h245-alphanumeric
ip qos dscp cs5 media
no vad
!
dial-peer voice 6 voip
description INBOUND CALLS DDI-
preference 3
service num2name
destination-pattern 6...
progress_ind setup enable 3
progress_ind progress enable 8
session target ipv4:172.22.56.40
voice-class codec 1
voice-class h323 1
dtmf-relay h245-alphanumeric
ip qos dscp cs5 media
no vad
!
dial-peer voice 6743 pots
description TEST
destination-pattern 6743
port 0/2/1

[PalMal3560]

These are the dial plans configured on the router

At the moment the Router is Gateway and SRST for a CUCM setup, however we are seperating from our main company that has the CUCM setup, we will only be 1 office hence I am setting up CME for just our office . When the Main line is called it will actually match a ephone-dn number. How can I apply a DTMF relay under a ephone-dn ?