11-12-2008 05:59 AM - edited 03-15-2019 02:29 PM
CUE 2.1.3 I am attempting to transfer a call directly to voice mail. I have created a general delivery mail box 8607 with e164 # 28607. Our direct to voice mail pattern is 2.... My debugs indicate that the call is reaching the CME with the called number 4600. 4600 is the original operator extension.When 28607 is dialed from an IP phone it goes directly to voice mail properly. Also 8607 is only assigned to the general delivery mailbox. Is there a way to transfer a call directly to vm using the AA script?
11-12-2008 06:45 AM
So, what happens when you try to transfer a call to voicemail? Can you post your config?
Brandon
11-12-2008 11:14 AM
11-12-2008 12:50 PM
telephony-service
load 7960-7940 P0030702T023
load 7914 S00103020002
load ATA ATA030100SCCP040211A
load 7941 SCCP41.8-2-2SR1S
load 7961 SCCP41.8-2-2SR1S
load 7936 cmterm_7936.3-3-5-0
load 7906 SCCP11.8-0-3S
max-ephones 90
max-dn 180
ip source-address 10.195.48.1 port 2000
max-redirect 10
time-zone 8
voicemail 5800
max-conferences 8 gain -6
moh flash:A_Little_Chronology2.wav
dn-webedit
transfer-system full-consult
secondary-dialtone 9
night-service code *1234
create cnf-files version-stamp 7960 Mar 18 2008 19:50:47
!
!
11-13-2008 05:50 AM
Can you choose the dial by extension option from the script and enter 28607?
Brandon
11-15-2008 01:13 AM
yes
11-14-2008 07:52 PM
Make a voice translation rule and you will not have to use E164 number.
voice translation-rule 2
rule 1 /^2\(.*\)/ /\1/
voice translation-profile Xfer2VM
translate redirect-called 2
ephone-dn 1
number 2....
call-forward all
translation-profile outgoing Xfer2VM
11-15-2008 01:15 AM
I ended up opening a TAC case. There are database issues on the CUE preventing it from seeing all of the coniguration changes. I am upgrading the software next week to 3.1.2 and will post a follow up.
thanks for the responses,
Chris
11-18-2008 08:01 AM
the issue was resolved by upgrading to CUE 3.1.2
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